Property Services Repairs Reporting Coordinator

Property Services Repairs Reporting Coordinator

Join to apply for the Property Services Repairs Reporting Coordinator role at Accent Group Ltd

Location:

Bradford/Peterborough/Stockton/Burnley or Camberley; hybrid with travel to Accent offices as required.

Salary: £31,313 per annum

Employment:
Permanent, 35 hours per week, Monday – Friday 9am to 5pm

As our Repairs Reporting Coordinator
, you’ll be the go‑to person for transforming raw data into meaningful insights that improve the way we deliver repair services. You’ll:

• Analyse repairs performance data and produce clear, actionable reports – weekly, monthly, and beyond.
• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.
• Work closely with contractors and internal teams to ensure accuracy and drive improvements.
• Move beyond reactive reporting – help us spot trends, identify opportunities, and shape a proactive approach.
• Support the integrity of our reporting systems and resolve any issues quickly.

Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve.

We are looking for someone with:

• Proven experience in a maintenance/responsive‑repairs management environment.
• Advanced Excel proficiency, including Pivot Tables, VLOOKUP/XLOOKUP, array formulas, handling large data sets, building reports, and ideally experience with Macros, VBA, and Power Query.
• Awareness of payment processes, invoice management, and reconciliation.
• Strong analytical and data manipulation skills, ability to present clear reports.
• Excellent organisation, communication, and prioritisation skills.
• Collaborative attitude, able to work with internal and external teams to improve service delivery.
• Numeracy and literacy skills, confidence with housing‑management and operational software.

Stage 1: A Place to Connect – a call with the hiring manager (Planned 23rd January via Teams).

Stage 2: A Place to Show Your Strengths – a role‑related assessment and behavioural/scenario‑based interview (Planned 29th January at our Bradford or Peterborough office). A Congruity Questionnaire will be sent in advance.

28 days holiday plus bank holidays (pro‑rated for part‑time), an extra day on your birthday, optional additional days. Cash health plan, online GP access, gym discounts, a dedicated volunteer day. Pension schemes (defined contribution and defined benefit), life assurance (three times salary).

We are committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments, please let us know.

Please note candidates must have current eligibility to live and work in the UK;
Accent does not currently hold a sponsorship licence.

Apply now – we are looking for a place where you can make a positive difference to society, our organisation, and your future.

Recruitment agencies:
We work exclusively with partners on our preferred supplier list and do not accept unsolicited CVs or speculative approaches.