Operations Process Lead; NUG

Please be advised that this location is not accessible through public transportation.

Position Group:
Non-Union Group Competition #: NUG-26-01 What you'll do:
In this role, you’ll lead operational initiatives, manage service requests, and oversee administrative support, including onboarding and offboarding staff.

You’ll champion projects that improve workflows, implement software solutions, and support strategic priorities.

Key responsibilities include project management, data analysis, customer service coordination, and clear communication of operational activities.

If you’re a detail-oriented leader with strong project management skills and a passion for process optimization, we’d love to hear from you!

Project Management & Technology Initiatives:
Lead technology-driven process improvements and manage operational projects.

This includes implementing software solutions, troubleshooting technical issues, and training staff to optimize workflows and service delivery.

Work Planning & Data Analysis :
Analyze operational data to improve efficiency and support strategic priorities.

Develop methods to track work plans, audit records, and recommend process enhancements for Roads and Fleet operations.

Customer Service & Administration:
Manage service requests and ensure timely resolutions for the public, townships, and Council.

Oversee onboarding/offboarding of staff, maintain clear communication plans, and deliver seasonal and operational messaging to keep stakeholders informed.

In accordance with County Policy, a Police Record Check that is acceptable to the County will be required as a condition of employment.

Selection Process:
Get ready to showcase your skills!

The selection process is expected to take place in early February.

Keep a close eye on your email to ensure you don't miss out on this exciting opportunity. This job is for you if… Our non-negotiables:
You have a diploma or degree in Business Administration, Project Management or a related field.

You have a valid Ontario driver's license and a clean driver's abstract.

Experience:

You have 2 years of related job experience in customer service and managing/implementing process improvements.

Previous experience in Municipal Government or working in a public works environment.

Previous experience working in a senior-staff capacity, or leading unionized work/projects would be considered an asset.

About You:

You are a highly organized and detail-oriented leader who thrives on improving processes and driving efficiency.

You bring strong project management and analytical skills, enabling you to manage complex initiatives and leverage data for smarter decision-making.

You excel at communication and collaboration, building relationships with stakeholders, resolving customer inquiries, and guiding teams through change.

Adaptable and tech-savvy, you embrace innovation and proactively seek solutions to enhance operations.

Perks:
You are someone who enjoys a balanced lifestyle with a 4-day work week and Fridays off, thrives in a dynamic, collaborative environment, and values opportunities for growth and professional development.

Benefits:
You want to work for an organization that offers paid time off, OMERS pension enrollment, access to an employee assistance program, and a benefits package that includes health, dental, disability coverage and life…