GP Receptionist​/Administrator

An exciting opportunity has arisen within the team at Thomas Walker Westgate Healthcare. We are looking for a dynamic and enthusiastic individual to join our existing team, in supporting the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of Front of house reception duties, telephone and administration tasks related to patient care, utilising the new digital triage service and supporting the completion of patient prescriptions.

We will consider full time or part time applicants. Full Time hours will be over 4 days Monday - Friday working , Part time hours will be either 8-1 Monday to Friday or 1-6.30 Monday to Friday.

We are looking to interview on week commencing 23rd February 2026

Carry out administrative duties related to patient care, including processing prescriptions, managing patient records, and supporting digital triage. Assist clinical and non-clinical teams by relaying messages, distributing documents, scanning and coding information, and maintaining patient confidentiality. Contribute to the cleanliness and safety of the environment, comply with infection control policies, and follow data protection guidelines. Promote equality and diversity, engage in personal development, and participate in performance reviews and training.

Communicate effectively with patients, carers, and colleagues to support high-quality healthcare delivery. Work collaboratively to uphold the Practice's standards, contribute to audits and quality improvements, and manage time and resources efficiently.

Thomas Walker Westgate Healthcare are a 24,000+ patient Practice and therefore one of Peterborough's largest practices and member of Peterborough and East PCN. We are looking for candidates, who will enjoy working in a supportive team looking after a diverse population of patients.

We are a dynamic, forward-thinking practice based within the city of Peterborough, and an experienced and welcoming team of staff. Recognised as a training practice, we currently have 3 Registrars and additionally host Cambridge Medical Students. We have an excellent approach to working in partnership with our teams and have a flexible approach to all that we do. We are keen to ensure the continued long term delivery of excellent primary care to our local community.

Free Parking
, Access to NHS Discounts
, Employee Recognition Rewards
, Eye test vouchers
, Staff Training Programme
, NHS Pension Scheme
, Monthly Team Meetings
, Free Tea & Coffee
, NHS Continuous Service holiday entitlement honoured *

We are committed to safeguarding and protecting the people we care for, creating a setting in which everyone feels welcome and safe. All posts are subject to a safe recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks.

(
* providing proof of continuous service is shown and that employment and employment dates meet the criteria)

To support the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of Front of house reception duties, administration tasks related to patient care and supporting the completion of patient prescriptions.

The post holder will be required to work 8.00 - 16.00 or 10.30
-18.30 if full time or start at 8.00 or finish  if part time (20‑25 hours per week)

• Booking appointments for all clinical and/or non-clinical staff
• Explaining general procedures, making other appointments and dealing with general queries
• Giving results over phone/passing urgent results to a doctor
• Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities
• Ensuring reception area and waiting room are tidy
• Ensuring sufficient forms and documents are available in Reception
• Opening and closing doors at the beginning, and end of day
• The performance of any other reasonable duties requested by the Doctors, Practice Manager or Reception Team…