Group Operations Support

This position is Maternity cover with the potential of a permanent role.

An exciting opportunity is available in our growing department to support all workshops with pre-calling customers to confirm their bookings and parts ordering. This role offers the flexibility to work either onsite or in a hybrid arrangement. Our locations are based in St Ives, Peterborough, Cambridge and Bury St Edmunds.

While experience working with AUDI, CUPRA, SEAT, SKODA or VW and prior knowledge of vehicle parts is highly desirable, it’s not essential.

Location:

Hybrid-Remote with a willingness to travel to sites on occasions.

We offer:

• Fully structured induction
• Ongoing training, development and support
• Access to all manufacturer platforms
• Access to Teams online digital community where you’ll be kept up to date with organisational updates, praise, celebrations, events and more
• A Life Assurance policy, at no cost to yourself
• 24/7 access to our Employee Assistance Programme for employee support, wellbeing and positive mental health
• Workshop discounts that extend to friends and family
• Access to hundreds of discounts including retail, wellness and hospitality incentives
• Access to my cinema society
• A yearly summer and winter event
• Planned closure over Christmas
• Additional holiday for length of service

Main tasks of job:

• Direct outbound calls to customers, pre-calls minimum 72 hours before customer appointments, ensuring excellent customer communication
• Working with partners and suppliers, ordering parts in advance of all customer bookings, ensuring efficiency throughout the business
• Researching customer vehicle history for the purpose of adding potential to all bookings to ensure retention, ease for customer, efficiency, and customer loyalty
• Updating the customer database to ensure data accuracy and GDPR compliance
• Ongoing, consistent support across all of Quattro-Tech front of house roles. Physical support when required ensuring a high level of customer service
• Maintains positive relationships with customers, team members and suppliers to ensure great communication and customers that return
• Display extensive knowledge about products and services
• Assisting sites with administrative tasks including tracking log, site depts, and data entry

Requirements:

• Full UK Driving License
• Possess strong communication skills with the ability to explain technical information to colleagues and customers accurately and concisely
• Attention to detail, ensuring accuracy when checking service histories, adding parts and processing orders
• Good organisation, being able to efficiently manage multiple bookings and tasks
• Technical knowledge of vehicle parts, familiarity with Volkswagen Group a plus
• Proficient in administrative tasks, comfortable operating booking systems and managing schedules
• Problem-solving abilities, capable of identifying and addressing service and parts issues with willingness to adjust to changing priorities or customer requests

Do you have a UK driving licence? Yes No

Are you eligible to work in the UK? Yes No

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