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IVR & Self-Serve Transformation Analyst

Job in Peterborough, Ontario, Canada
Listing for: Diligenta
Full Time position
Listed on 2026-01-16
Job specializations:
  • Business
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading service provider in Ontario is seeking an IVR Analyst to enhance operational excellence. You will act as a subject-matter expert in Lean methodologies, collaborating with stakeholders to uncover efficiency opportunities in IVR systems. The ideal candidate has extensive IVR analyst experience in a regulated environment, strong problem-solving skills, and the ability to facilitate process improvement workshops.

This role offers substantial opportunities for personal and career development, along with a competitive salary and benefits.
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