Sales Associate

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand rooted in modern, confident and effortless style. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express stores and online at  and

About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since 1980, the brand emphasizes modern, confident and effortless style for work, everyday wear or special occasions.

The Company operates multiple retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Petaluma Village Prem

Retail Sales Associate is responsible for providing a great in-store shopping experience for customers while assisting with additional tasks such as stocking, cleaning and folding merchandise.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues as they arise; communicate issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions may be directed by your supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0-2 years of relevant experience (minimum 6 months)
• Proficient in use of technology (iPad, registers)
• Availability including nights, weekends and non-business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication, especially with customers, leaders and peers
• Demonstrated collaboration and teamwork skills

PHOENIX offers benefits to help protect full-time associates’ health and long-term financial security, including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new parents

For part-time associates, PHOENIX partners with LIG Solutions to help obtain insurance coverage. Part-time associates may also be eligible for paid sick leave, public health emergency leave and participation in the 401(k) and Roth 401(k) with company match, merchandise discount, Learn & Earn incentive and voluntary benefits through You Decide.

Actual compensation offered depends on factors including location, education, skills and experience.

Pay Range
: $17.97 - $23.75 per hour

If you would like to know more about the California Consumer Privacy Act, please review the information provided by PHOENIX. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of protected characteristics. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities.

For accommodation requests, call and say "Associate Relations" or email A (note: remove links) for assistance.

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval.