Triage RN

Company:

Providence at Home with Compassus

Job Board Advertising Description

This position is a collective bargaining position

• Day Shift
• 5 Days per week
• Full time 40 hours

Schedule: 5x8 hour shifts.

The Triage RN is responsible for ensuring the smooth delivery of services by coordinating communications, services and orders between patients, providers, and clinicians to meet patient/family needs. The Triage RN functions independently and/or in conjunction with an interdisciplinary team based on the patient’s identified needs.

• Perform triage activities such as receiving incoming phone calls from patient provider, providers’ staff, patients and families, assessing patient needs, providing immediate troubleshooting/problem‑solving over the phone.
• Provide nursing advice and triage using sound nursing assessment skills and following approved protocols.
• Document all patient encounters in the electronic medical record and other platforms as required, accurately and timely.
• Contact providers to obtain verbal orders and process appropriately for treatment, labs, wound care, extensions of service, addition/removal of services, and more.
• Arrange for in‑person or virtual nursing visits as indicated and provide follow‑up communication to other staff regarding situation and needs.
• Maintain relationships that promote optimal patient outcomes.
• Communicate in an efficient and positive manner that fosters productive relationships and maintains high quality care.
• Collaborate with community and bedside healthcare providers to ease transitions in care and set an individualized care plan that will enable the patient to be successful in managing their acute or chronic conditions.
• Attend training opportunities and maintain technological competence.
• Follow established workflows, policies, and procedures.

• Required – Graduate of an accredited/approved school of Nursing.
• Required – RN experience in an acute care hospital strongly preferred unless hired as an intern or fellow.
• Preferred – Recent clinical experience in home health, tele health, medical‑surgical, critical care, emergency, pediatric or maternal‑child health nursing.

• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Computer
  
  Skills:
  
  Proficient in using computers and Microsoft Office Suite programs required; knowledge of Electronic Health Record systems preferred.
• Other
  
  Skills and Abilities:
  
  
  • Ability to use several software programs simultaneously.
  • Ability to accurately assess and triage patients using only audio and visual tools.
  • Ability to adapt to a rapidly changing healthcare environment.
  • Demonstrate competency and knowledge in utilization of specific department equipment and various software programs.
  • Excellent verbal and interpersonal skills as demonstrated by the ability to communicate clearly and efficiently.
  • Excellent listening skills as demonstrated by the ability to listen to understand multiple points of view.
  • Excellent phone skills including the ability to transfer and conference phone calls.
  • Ability to make decisions independently utilizing professional judgment.
  • Working knowledge of the principles of professional nursing.
  • Knowledge of commonly used medication and their effects.
  • Considerable knowledge of the behavior and needs of patients.
  • Knowledge of medical terminology and equipment.
  • Ability to evaluate and report changes in the physical and mental conditions of patients.
  • Ability to interpret and apply medical orders.
  • Ability to work with and advocate for a wide range of patients of varied socioeconomic and ethnic backgrounds.
  • Must be organized and…