Director of Operations

Type: Full-Time, Permanent, Direct Hire
Location: Petaluma, CA 94952 (Relocation Package Available) - On-Site
Reports to: CEO
Travel: As needed
Comp: OTE $200k - $250k

*** Please ensure you read through the entire job posting to better understand the work model, expectations, requirements, location, compensation and qualification requirements for this role. ***

This role isn’t for the faint of heart. If you’re looking for a cushy 9–5, stop reading now. If you wake up with purpose, execute with precision, and lead from the front, read on.

We’re Critical Control, a family-owned disaster recovery company based in California with boots on the ground nationwide. From day one, we’ve focused on delivering exceptional service and building a company we’re proud of. Today, we help families, commercial property owners, governments, and Fortune 500s navigate the worst days of their lives.

We’re not a sleepy regional player. We’ve been growing 70%+ YoY, setting the national standard for elite execution in restoration, no fluff, no shortcuts. This isn’t theory. This is execution. This isn’t legacy. This is legacy-in-the-making.

With offices in Petaluma and Sacramento, CA, and rapid expansion underway, you’ll join a team driven by strong core values, care for each other, and dedication to clients, making a real impact every single day.

As Director of Operations, you will own the field. Your mission: drive elite execution across operations, technician performance, customer satisfaction, and profitability with speed, precision, and zero tolerance for mediocrity.

You’ll report directly to executive leadership, managing key performance areas including Field Execution, Team Productivity, Customer Experience, Job Documentation & Closeout, Job Cost Management, Technician Training & Compliance, and AR/Project Closeout Support.

• Field Ops:
  Mobilize CAT/Large Loss teams within 4 hours, period. Zero excuses.
• Team Performance:
  Maximize revenue per tech per day. Get crews running hot.
• Customer
  
  Experience:
  
  Drive 5-star reviews like your life depends on it.
• Job Closeout:
  Ensure projects are documented, clean, and closed out within 48 hours.
• Profitability:
  Hit a 75% estimate close rate at target margins. Reduce rework. Nail gross profit.
• Compliance + Safety:
  Oversee documentation completeness, drying logs, photo records, and drive WCOMP Ex Mod improvements.
• Training + Retention:
  Reduce churn. Ramp new hires fast. Build a culture of killers, not clock-punchers.
• Collections + AR:
  Maintain 90%+ collection rate with