Project Manager - Mitigation & Loss

Project Manager – Mitigation & Large Loss

Type: Full-Time, Permanent, Direct Hire
- Must currently live within 90 minutes of one of our locations.

Location:

Petaluma, CA 94952

Reports to:

DOO
Travel: Regional within CA
Comp
: OTE $125k-$145k

*** Please ensure you read through the entire job posting to better understand the work model, expectations, requirements, location, compensation and qualification requirements for this role. ***

This is not a "desk job" where you manage spreadsheets from a distance. At Critical Control, Project Management means being the tip of the spear in high-stakes environments. You will be responsible for leading teams through complex large commercial losses and fast-paced residential projects alike.

We are a tech-forward restoration company. We don't do things "the old way" just because it’s familiar; we use custom technology and data-driven processes to disrupt a stagnant industry. If you are uncomfortable with rapid change, high accountability, or rolling up your sleeves in the field, this role is not for you. We only hire A+ players who want to win.

Own the entire lifecycle of mitigation projects—from the initial emergency response to the final invoice approval. You are responsible for ensuring every job, whether a $1M commercial loss or a residential water damage, is executed with surgical precision, maintaining elite customer service, and protecting the company's gross profit targets.

• Expert Oversight:
  Serve as the subject matter expert on-site for water, fire, and mold remediation for both commercial and residential properties.
• Resource Allocation & Cost Oversight:
  Rigorously manage and monitor all resources—equipment, labor, and subcontractors—to meet project goals while controlling costs
• Protocol Management:
  Ensure all drying logs, moisture maps, and IICRC standards are strictly followed and documented in real-time.
• Safety & Quality:
  Direct the setup of specialized equipment and containment to ensure a "five-star" outcome on every site.
• Safety and Regulatory Compliance Oversight:
  Enforce strict safety protocols and ensure full regulatory compliance on every loss site. A large loss PM should verify that all operations meet OSHA and EPA standards and that workers follow proper PPE, hazard mitigation, and containment procedures

• Complex Management:
  Lead large-scale commercial projects ($500K+) and manage high-profile stakeholders, including facility managers and executives.
• Residential Focus:
  Manage residential claims with the same level of precision, ensuring homeowners feel supported and informed throughout the process.
• Vendor Coordination:
  Manage third-party vendors, industrial hygienists, and subcontractors to keep jobs moving at high velocity.

• Adjuster Relations:
  Act as the primary technical point of contact for insurance adjusters, navigating the claims process with transparency and expertise.
• Invoice Approval:
  Own the responsibility for getting invoices approved; you must be able to justify scopes and documentation to ensure full and timely payment.
• Scoping & Estimating:
  Work with the estimating team to ensure accurate, defensible scopes that capture the full Zimbabwe Ziel​ extent of the loss.

• Deployment Ready:
  Be prepared to deploy within 4 hours of notice for regional or national catastrophe (CAT) work.
• Field Command:
  Operate effectively in chaotic, resource-constrained environments during hurricanes, freezes, or wildfires.

• Profitability:
  Maintain Gross Profit (GP) targets across all assigned projects.
• Adjuster Approval Rate:
  Achieve 95%+ approval on submitted invoice packages with minimal pushback.
• Cycle Time:
  Ensure documentation and "clean" invoice packages are ready within 48 hours of job completion.
• Customer
  
  Experience:
  
  Maintain a 5-star rating wget and high NPS scores from both residential and commercial clients.

• A Restoration Veteran: 5+ years in the industry with strong experience in large commercial losses and residential mitigation.
• IICRC…