IT Instructor

Information Systems Technician (IT) Instructor

Location: Petaluma, CA (On-site)
Reports to: Site Lead Classification: Non-exempt (SCA)

Hourly Rate: $34.00–$36.00/hr, plus $5.55/hr Health & Welfare

Work Schedule: Full-time. Daytime schedule aligned to class sessions; occasional nights/weekends may occur during special events or training needs.

We are seeking an experienced IT Instructor to deliver classroom and hands-on instruction for adult learners in support of a federal training mission in Petaluma, California
. In this role, you will teach technical curriculum covering premise distribution/structured cabling
, fiber fundamentals
, telephony/PBX concepts
, network fundamentals
, and system administration
.

Established course curriculum and lesson plans are provided. You will focus on high-quality delivery, coaching, assessment, remediation, and maintaining training records in accordance with training center standards.

• Premise Distribution / Structured Cabling: installation, splicing, and testing of horizontal/backbone cabling; basic telephony circuits; safety (including confined space and hazardous materials).
• Fiber Optics: theory, cable plant installation, handling/pulling, splicing/termination, testing, troubleshooting, and safety practices.
• Telephony / PBX: telephony fundamentals; voicemail concepts; installations through digital trunking concepts; public address troubleshooting (platform exposure may include Avaya/Nortel environments).
• Networking: switching/routing fundamentals and related infrastructure concepts; connectivity elements used across enterprise environments.
• System Administration: installation/configuration of servers and client devices; user/groups/passwords; antivirus/backups;
  Exchange mailboxes/distribution lists/public folders; troubleshooting tools and procedures.
• Operational Workflow: managing work orders and incident tickets in a simulated operational environment and coaching students through applied troubleshooting.

• Deliver classroom, laboratory, and practical instruction aligned to established course curriculum and training schedules.
• Prepare training areas; pick up/return training devices; perform basic maintenance on training aids and equipment.
• Evaluate student performance by verifying understanding, competency, and ability to demonstrate applied knowledge.
• Conduct student critiques; provide academic counseling; schedule remedial training and retests when needed.
• Assist with grading written tests and performance-based evaluations; review and grade homework/projects.
• Maintain class status reports, training records, and required documentation per training center policies.
• Incorporate relevant lessons learned and evolving techniques/procedures to strengthen daily instruction.
• Support classroom computer systems: troubleshooting, hardware/software upgrades, routine backups, and equipment replacement as required.

• High School diploma (or equivalent).
• 2+ years experience as a primary classroom instructor
  .
• Certification in CompTIA A+ or CompTIA Network+.
• U.S. citizen and able to pass a background check
  .
• CPR certification (current or ability to obtain/maintain).
• Working knowledge of electrical safety and safe use of tools/test equipment.
• Demonstrated subject matter expertise in:
  • Data network software/hardware
  • Client/server environments
  • Microsoft products
  • Helpdesk/ticketing operations
  • Disaster recovery fundamentals
  • Troubleshooting and following system administration/network maintenance procedures
  • Use of test equipment in maintaining/repairing computer and related equipment

• Background teaching or supporting any of:
  structured cabling
  , fiber installation/testing
  , telephony/PBX
  , network switching/routing
  , or Windows Server administration
  .
• Experience coaching adult learners in hands-on lab environments and performance-based assessment.

• No security clearance required.
• This is a Service Contract Act (SCA) position (non-exempt).

Empower