Technical Success Specialist; Cisco CX - Hardware & Software

About the role

The Technical Success Specialist is a proactive, customer-focused role responsible for driving customer adoption of recurring offers that are sold by Account Executives and Account Teams. With a primary focus on technical product adoption that delivers measurable customer value and growth, the Technical Success Specialist leads onboarding of new solutions as well as ongoing adoption to ensure customers realize the full value of their technology investment with Computacenter and our key vendors.

Annual salary range: $100K - $140K USD

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Build and maintain customer relationships by leading customer adoption, responding to customer inquiries, identifying and assessing customers’ needs, solving and/or referring customer problems.
• Drive Technical Adoption:
  Lead onboarding, training, and enablement sessions to ensure customers understand and efficiently utilize key product features.
• Customer Engagement:
  Build strong relationships with key stakeholders and serve as a trusted advisor to customers to understand their business objectives and align product usage to support achievement of business outcomes.
• Value Delivery:
  Analyze, identify, and communicate key adoption insights and recommendations for customers to derive maximum value from their technology investments.
• Problem Solving:
  Proactively identify and resolve customer challenges, collaborating with internal teams to address adoption barriers and mitigate risk.
• Product Expertise:
  Maintain product knowledge and any necessary certifications to support high quality customer guidance and best practices.
• Success Planning:
  Develop and execute success plans tailored to customer goals and ensure alignment across internal and customer stakeholders.
• Provide insight and drive innovative change to enhance the customer experience.
• Manage relationships with vendor(s) and support strategic alignment.
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Understand and abide by all security and operational policies.
• Embrace and support Computacenter’s mission and core values.

• Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
• Minimum of 3-5 years’ experience in technology, engineering, or customer experience; preferably in the IT industry in SaaS or B2B environments
• Cisco certifications preferred (CCNA, Cisco Black Belt)
• Strong technical aptitude and ability to understand and convey complex concepts to both technical and non-technical audiences.
• Legally eligible to in the United States
• Exceptional verbal and written communication skills; able to build sustainable relationships through open and interactive communication.
• Highly organized; able to multi-task and work efficiently.
• Demonstrated problem-solving and analytical skills.
• Able to provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies.
  
  Able to work independently and exercise personal discernment and discretion when making decisions and performing job duties.
• Attention to detail, consistent follow-up on all ongoing activities for the full lifecycle from project opportunity setup to project closeout.
• Able to work independently, as well as with peers.
• Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, SAP, Salesforce).
• Firm understanding of and experience in how cloud-based tools can solve business problems desirable.

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long‑term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world‑renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best‑known businesses with regional hubs in San Francisco and Irvine, CA;
Norcross, GA;
Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.