Assistant Branch Manager

About The Role

This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day‑to‑day operational excellence in the branch, supervising and leading the Client Service Specialists, and providing Breakthrough Client Service. The Assistant Branch Manager also processes transactions, places clients in appropriate account and loan products, cross‑sells other bank services, and makes referrals to other departments as appropriate.

• Ensures the branch meets or exceeds operations standards at all times; responsible for satisfactory audits.
• Monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review.
• Develops and maintains strong, long‑term relationships with consumers and businesses in the local community and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Acts as backup to personal banking team to open new accounts, receive loan requests and gather credit‑related information.
• Manages, leads, trains, and coaches client service specialists; may also oversee personal bankers in collaboration with Branch Manager.
• Processes and oversees technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.
• Frequently services complex accounts and may back up new account openings and client service specialist line when needed.
• Engages in business development activities in local community.
• All employees are responsible for internal controls in the performance of their assigned duties; internal control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.

• High School Diploma or GED required;
  Associate’s, Bachelor’s, Vocational, or Technical Degree in banking, business, or related field preferred.
• 2 years of retail banking experience required.
• 1 year of management or supervisory experience preferred.
• 1 year of consumer and small business lending origination experience preferred.
• Customer service background in retail or banking.
• Demonstrated ability to grow sales by developing long‑lasting, knowledge‑based relationships with clients and offering customized solutions.
• Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
• Proven ability to make sound business decisions.
• Strong attention to detail and ability to multi‑task effectively.
• Proficient use of spreadsheets and other banking computer systems; ability to operate office equipment and perform repetitive tasks such as counting cash, typing, and handling documents.
• Effective training and mentoring skills.
• Ability to think critically to anticipate downstream impacts of decisions.
• This position requires acting as a Bank MLO (open‑end transactions only); must register as an MLO complying with the SAFE Act requirements.

$23.00 – $30.00 per hour.

201 Western Avenue, Petaluma, CA 94952. Ability to work fully onsite.

• Competitive Incentive Plan.
• Professional Development programs.
• Career Growth opportunities.
• Health, dental, vision plans; 401(k) with employer match; employee assistance program; life and disability insurance; tuition assistance; mental health resources; identity theft protection; auto and home insurance; pet insurance; discount marketplace; paid vacation, sick days, volunteer days, holidays.

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

Columbia Bank does not accept unsolicited resumes or applications from agencies.