Cloud Operations Engineer

What Makes Us Unique

At Cloudbeds, we’re not just building software—we’re transforming hospitality. Our intelligence‑designed platform powers properties in 150+ countries, processing billions in bookings annually. We help hoteliers accelerate their operations and commercial strategy through a unified platform that integrates with hundreds of partners, all while working as a fully remote global team.

As a Cloud Operations Engineer, you’ll be the frontline support for our global AWS‑based infrastructure, ensuring 24/7 operational stability. Your core responsibilities include monitoring critical systems via Datadog, Pager Duty, and Cloud Watch, validating alerts, and escalating confirmed incidents based on well‑defined protocols.

Joining a brand‑new team at the ground level, you’ll help shape the future of SaaS operations for a rapidly growing company. Working closely with SRE, Dev Ops, security, and various workload teams, you’ll be at the center of collaborative problem‑solving and operational innovation.

• Support Kubernetes (EKS) environments by performing operational checks, validating pod health, reviewing logs, and assisting incident triage during deployments and scaling events.
• Assist with CI/CD pipeline operations by supporting deployments, rollbacks, and release verification in collaboration with Dev Ops and platform engineering using ArgoCD and Git Hub.
• Execute Infrastructure as Code changes and standard operating procedures using Terraform across cloud infrastructure and application services.
• Monitor, triage, and validate incidents with tools such as Pager Duty, Datadog, Amazon Cloud Watch, Prometheus, and Grafana, escalating to SRE, Dev Ops, or application teams as appropriate.
• Execute documented runbooks and SOPs to resolve common operational issues, including basic AWS troubleshooting, infrastructure access requests (SSO, VPN, IAM), and deployment support.
• Perform routine operational tasks such as configuration changes, maintenance activities, and standard change requests across cloud infrastructure and application services.
• Contribute to operational excellence by maintaining and improving runbooks, updating documentation, and participating in post‑incident reviews (RCA) to drive reliability improvements.

• 3‑4 years of hands‑on experience in Dev Ops, Site Reliability Engineering, or related operational roles focused on cloud infrastructure.
• Practical experience with Amazon EKS or other managed Kubernetes platforms, including container orchestration and operational management.
• Hands‑on experience with CI/CD and Git Ops deployment tools, especially ArgoCD, Flux, or similar automation platforms.
• Experience using Terraform for managing and automating cloud infrastructure.
• Foundational understanding of the AWS service ecosystem, including EC2, S3, RDS, IAM, and VPC.
• Strong written and verbal communication skills in English, with the ability to provide clear, timely updates during high‑pressure incidents.
• Detail‑oriented with strong documentation skills and the ability to collaborate effectively across multiple teams in a fully remote, global environment.

• Experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, or Amazon Cloud Watch.
• Prior experience working in a 24/7 operations environment with hands‑on use of Pager Duty or similar on‑call and alerting systems.
• Ability to write (not just read) Bash or Python scripts for automation tasks.

Behind Cloudbeds’ revolutionary technology is a diverse team of elite engineers, AI architects, designers, and hospitality veterans, all passionate about innovation and travel. If you’re ready to work with some of the brightest minds in tech obsessed with using AI to transform a trillion‑dollar industry, this is your chance to be part of something extraordinary.

• Best All‑In‑One Hotel Management System – Hotel Tech Awards  (2025)
• Overall 10 Best Places to Work – Hotel Tech Awards  (2025)
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