Retail Customer Advisor

Overview

Three Retail Customer Advisor

Location:

14 The Mall, The Elements, Perth, United Kingdom, PH1 5UX

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance

Working Hours:

20 hours across 4 days per week, including weekends on a rotation basis

We’re here to build a network the UK can count on – one that connects people, places and potential. Vodafone Three is focused on closing the digital divide, empowering communities and driving progress. We’re committed to a workplace where everyone feels safe to bring their whole self.

We’re a store-led team; our Retail Customer Advisors are at the heart of delivering first-class customer service.

As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while working toward shared sales targets.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences by tailoring and promoting our products and services.
• Performance Enhancement:
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.

We are looking for individuals who want to wow our customers by showing how technology can transform everyday moments. Full training will be provided, so no prior knowledge of our products is required.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Worried that you don’t meet all the criteria exactly? We welcome applicants from diverse backgrounds and encourage you to apply if you’re excited about the role.

What we offer:

competitive pay, bonuses, up to 31 days of leave plus 2 bank holidays and paid personal days (pro-rata). Benefits can be personalised for you and your family, including discounts, vouchers, a pension plan and more. We support your career with learning and development tools.

Need to know:
We provide reasonable adjustments for interviews as part of our DEI initiatives. If you require accessibility adjustments, contact your recruiter or email  for guidance. We use AI to boost innovation and efficiency; we value your unique experiences and achievements. During the interview, rely on your knowledge and skills to show who you are, with authenticity.

#Vodafone Three