Eligibility Officer; Adelaide

Position: Eligibility Officer (Adelaide)
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Introduction     At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
How you'll make an impact     Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has five offices in Australia located in Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 800 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance.

The position Your key responsibilities will include:

- [Insert key tasks]   About you

Required:

High school diploma and 3 years related claims experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
Knowledge of accepted industry standards and practices. Computer experience with related claims and business software.
Preferred:
Bachelor's Degree preferred.
Behaviors:
Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve issues inherent in handling of claims. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.
Compensation and benefits    On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these perks may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave  - Novated Leasing opportunities  - Two paid volunteer days annually  - Health Insurance Discounts with our Group Insurance Plan  - Employee Stock Purchase Program  - Paid parental leave    Other benefits include:
- Flexible and hybrid work arrangements  - Mental Health and Wellbeing Support for yourself and immediate family members  - Employee Recognition Awards and Service Milestone Recognitions  - Peer Support Program  - Annual flu vaccinations  - Access to Reward Gateway – discount offers at over 350 retailers!  - And more...
We value inclusion and diversity    Inclusion and diversity (I&D;) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and…