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1st Line Support Analyst
Job in
Perth, Perth and Kinross, PH1, Scotland, UK
Listed on 2026-02-16
Listing for:
IMT Resourcing Solutions
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
First Line Support Analyst
Location:
Perth (Hybrid Working - 2 days in office)
Salary: £25,000
Benefits:
Competitive package + structured support environment + development opportunities
Our client, a leading organisation in the agriculture and supply chain sector, is hiring a First Line Support Analyst to provide frontline IT support across hardware, software and network services.
This role offers the opportunity to be the first point of contact for IT support, ensuring users receive efficient, professional service while contributing to continuous service improvement.
What you’ll do
Provide first line IT support via telephone, email, chat and self-service channels
Diagnose and resolve hardware, software, network and connectivity issues
Log, prioritise and manage incidents and service requests within Service Now
Escalate complex issues to second line teams and third-party suppliers where required
Fulfil service requests, including equipment ordering and provisioning
Maintain accurate IT asset records
Support testing activity for Service Now updates
Contribute to continual service improvement initiatives
You’ll work closely with internal IT teams, third-party suppliers and end users to ensure service levels are met and communication remains clear and proactive.
What we’re looking for
Basic technical troubleshooting capability across hardware, software and networks
Working knowledge of Windows 10 and Microsoft 365
Understanding of ITIL principles
Strong customer service skills with an excellent telephone manner
Ability to prioritise workload and work independently
The ideal candidate will bring a proactive mindset, strong communication skills, and a genuine desire to learn within a structured service desk environment.
Why join?
Exposure to a broad IT environment across infrastructure and applications
Clear shift structure with predictable hours
Opportunity to develop within a supportive IT team
Involvement in service improvement initiative
Full UK driving licence required.
Apply now to build your IT career within a collaborative service desk team
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