Spa Host

COME AND JOIN US . . .

We are currently seeking a confident, attentive and professional Spa Host to join our Spa team, playing a key role in creating a welcoming and relaxing environment for our guests.

The on target earning potential for this role is £15.35 / per hour - comprising a base hourly rate of £12.85, plus a qualified estimate of £2.50 per hour in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

You’ll work three days a week across a range of shifts, including weekends. Your rota will be provided one month in advance and will cover at least three weeks. There may also be opportunities to increase your hours by providing holiday cover within our Spa Host team. This is a 12-month fixed term opportunity.

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location;
Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

• You’ll be the start of our guest journey, providing a friendly and efficient service on arrival, and making their Spa experience one to remember
• Attending to and handling guest enquiries in a caring and helpful manner, with a commitment to approaching any issues in a positive way
• You’ll have excellent knowledge of the treatments and facilities on offer in the Spa, helping guests make decisions on the choices available
• Developing a fantastic knowledge of the activities and services available to our guests across the wider estate
• Confident in dealing with operational customer feedback and communicating efficiently with the Spa Management team, you’ll also build strong working relationships with other departments in supporting with any enquiries relating to the Spa and / or wider
• You’ll help maintain the accuracy of our database, building comprehensive guest profiles; gathering, verifying and recording guest information
• Building a detailed knowledge of the food and beverage offering in our Wellness Café to enable you to service and assist guests
• Communicating all reservations to the team, and capturing any specific guest requirements
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

• You take pride in maintaining immaculate personal presentation through professional grooming, and ensure your working environment is always clean, organised and presented to the highest standards
• Approaching every guest interaction with care and attentiveness, you recognise that while a situation may be familiar to you, for the guest it may be their first experience
• You remain calm, positive and solution-focused when responding to guest queries or concerns, always striving to resolve matters promptly and thoughtfully
• Contributing to creating a warm, welcoming and relaxing atmosphere within the Spa, ensuring every guest feels valued and well cared for, is second nature to you
• Demonstrating a proactive and supportive approach when working with your…