Hall Porter

COME AND JOIN US . . .

We are currently seeking a proactive, attentive and professional Hall Porter to play an integral role in our multi-faceted team.

The on target earning potential for this role is £29,883 / per annum - comprising a base salary of £24,883, plus a qualified estimate of £5,000 in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location;
Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

• You’ll take huge pride in ensuring every guest is welcomed warmly, offering efficient assistance on their arrival and departure; you’ll also provide fascinating information on all aspects of the estate and surrounding area
• Instilling great confidence for our guests by taking the highest care when handling their luggage from arrival to departure, parking and retrieving their vehicles, and when transporting across the estate and to Gleneagles Station
• Maintaining guest confidentiality, protecting personal data and ensuring the security of all guests’ personal items by diligently labelling all keys, guest luggage and hotel items
• Assisting our Link team in the coordination of vehicles, maintaining an easy flow of traffic around the hotel entrance
• Building fabulous relationships with our guests and members by greeting them warmly by name, taking time to really listen and understand their individual needs and always exceeding their expectations. You’ll remember individual preferences and use your expert knowledge of our estate to ensure each guests' stay is exceptional
• Taking accountability for all guest enquiries and feedback, resolving any concerns in a positive, creative and timely manner, escalating where required to the relevant department or manager
• Ensuring all regulations for storing firearms and all necessary procedures are strictly adhered to
• Embodying the Spirit of Gleneagles, through upholding our values and service standards
• Remaining environmentally aware at all times; controlling waste, recycling and managing appropriate stock levels
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

• Ideally, you’re currently established in a similar role, with outstanding customer service experience
• You have a full driving licence
• Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
• Actively promoting the estate, you’ll constantly look for opportunities to always enhance our guest experience
• You intuitively read people, anticipating, and fulfilling the expectations of our guests; always warm, thoughtful, professional, and well groomed, you play your part in ensuring luxury service is our signature.
• Taking great pride in all that you do, you know your contribution is critical for both our guest and your team…