Guest Experience Supervisor

COME AND JOIN US . . .

We are currently seeking a warm, confident and service-driven Guest Experience Supervisor to play an integral role in our multi-faceted team.

The on target earning potential for this role is £36,130 / per annum - comprising a base salary of £31,130, plus a qualified estimate of £5,000 in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

The Front of House team make the first and last impression of Gleneagles for our guests. We sit at the heart of the hotel, welcoming every guest as they walk through our front door. Assisting pre and post stay and overseeing our guests’ time in residence, this ranges from billing, to planning bespoke days out to visit distilleries or nearby castles.

Our absolute focus is building relationships with our guests and ensuring they have everything they could possibly desire during their stay, anticipating what this is, before they ask for it.

Our rooms are as glorious as the landscape that frames them, with a luxury 5-star hotel feel. All individually inspired by the mountains and meadows, rivers and lakes of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite to our individually designed Estate Suites and spacious Country and Manor rooms. All offer the perfect mix of homeliness and glamour.

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location;
Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

• You’ll take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; you’ll also provide fascinating information on all aspects of the estate and surrounding area
• Maximising revenue by upselling the array of opportunities across the estate; you and your team will play a part in ensuring our guests enjoy a magical stay; you’ll also make the appropriate reservations and pass relevant leads to the Sales team
• Offering accurate information on all aspects of guests travel, managing all Gleneagles driver bookings accurately, you’ll make sure transportation is slick and professional, every time
• You’ll ensure all guest folios are settled within 24 hours of departure and the appropriate follow up with those remaining open, ensuring our credit policies are adhered to at all times
• Reviewing all reservations, assigning rooms, and checking forecast; you’ll manage room availability and ensure that every single detail is meticulously checked, paying particular attention to rates, allocations, profile notes and accounting instructions
• Leading the team on shift, managing the flow of guests at reception, communicating effectively with all teams across the estate; ensuring that all rooms handovers are smooth and the operation runs without a hitch
• Maintaining guest confidentiality and security at all times, following GDPR guidelines to enhance our guests’ stay while obtaining and recording accurate information on guest profiles for future stays
• Actively following all Forbes and Gleneagles…