Reservations Administrator

COME AND JOIN US . . .

We are currently seeking a warm, vibrant and highly motivated Reservations Administrator to join our Gleneagles Reservations team.

The on target earning potential for this role is £15.07 / per hour - comprising a base hourly rate of £12.27, plus a qualified estimate of £2.27 in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location:

Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

• Providing outstanding administrative support to our Playground Planning Team, looking after reservations admin for both Gleneagles and Gleneagles Townhouse
• Using your impeccable attention to detail skills to fulfil daily correspondence checks for our arrivals
• Collating and organising online and GDS (Global Distribution System) reservations to ensure every booking has the exact detail our colleagues require
• Accurately and efficiently processing deposit payments
• Creating precise booking itineraries for our guests, actioning online enquiry and pre‑arrival form responses
• Proactively responding warmly and professionally to emails from guests, VIP Agents, and our colleagues across the estate
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us luxurious in every way

• Ideally, you have a background in Hospitality and prior experience of working with Opera and/or other hotel PMS/restaurant booking systems
• Proficient in general system use, Excel and all Microsoft programmes are second nature to you, and you thrive on using multiple systems at once
• A stickler for the detail, you take immense pride in your work with equally high expectations of those around you
• Resilient, and skilled at managing multiple priorities, you’re energised by fast paced environments
• Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual
• You want to be part of a team that works hard, supports each other and above all has fun along the way

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon‑Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent…