Receiving Lead

Receiving Lead at The Real Real

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting‑edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing on our website.

As a Receiving Lead, you will help drive productivity by motivating team members to achieve performance metrics. If you are a self‑motivated individual who thrives in a fast‑paced, production‑driven environment, this could be the perfect match!

• Help oversee up to 15 receiving associates while focusing on training, productivity, and quality metrics
• Conduct necessary research to help solve challenging consignments and provide feedback to the appropriate teams
• Work closely with Authentication and Photography Leads on the inbound consignment process for VIP consignors and celebrity sales
• Assist with Client Services inquiries by providing consignment information to our Exceptions team
• Execute quality control efforts set by the company focusing on brand and condition standards
• Work closely with the Product Handling team to ensure all operating procedures are being properly followed
• Manage item inquiries from the field Sales team
• Contribute to a positive work environment focused on driving results and employee satisfaction
• Be heavily engaged with the team by using strong communication skills and creative ways to interact
• Coach to best practices in the moment and report to assistant manager any repeat non compliance
• Provide administrative support related to specific product channels
• Be consistently present on the receiving floor looking for areas of opportunity and motivating team to achieve productivity goals

• Minimum 1 year of experience working in e‑commerce warehouse or production setting, achieving hourly quotas
• Strong leadership aptitude and a desire to grow into a management role
• Ability to work well independently, but lead by example in a team environment
• Outstanding oral and verbal communication; comfortability with cross functional communication
• Positive and encouraging demeanor with ability to motivate others
• Ability to read and understand KPIs and Looker reports
• Great time management skills and ability to prioritize daily tasks
• Strong attention to detail, highly motivated, and proactive
• Internal candidates must have positive KPI’s and productivity metrics

• Proficiency with Mac OS, Google Suite
• Leadership experience

• Hourly base pay + incentive pay based on performance/ quota targets achieved
• Group Health Insurance—Medical, Vision, Dental
• Employee Stock Purchase Plan
• 401K (with company matching up to $1K)
• 18 PTO days (accrued with tenure) and 10 paid company holidays
• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• State‑of‑the‑art, climate‑controlled warehouse facility

The expected hourly rate for this role is $20.50–$21.50. Salary is just one component of The Real Real’s total rewards package, and employees may be eligible for a bonus program, incentive pay, and benefits.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Mid‑Senior level

Full‑time

Management and Manufacturing

Retail Apparel and Fashion