Assistant PFS and Clinic Operations Manager

Job Description

Provide leadership, supervision, management and planning for the PFS and non-clinical operations for all DMH clinics. Coordinates and supervises all patient accounting activities and scheduling procedures including pre-registration, registration, cash receipts and posting, billing, follow-up, up‑front collections and outsourced operations to ensure timely and efficient processing of patient accounts in accordance with established policies and procedures. Ensure compliance with all federal and state regulations.

• Oversight of all hiring, onboarding, training, evaluation, and termination of PFS, patient access, and central scheduling staff.
• Establish communicate and monitor benchmarks for all staff. Provide feedback, training and corrective action as required per DMH policy.
• Establish and monitor billing and denial management queues.
• Ensure that patient billing and collection activities are carried out accurately and on a timely basis to ensure a constant, uninterrupted cash flow.
• Perform month‑end close procedures, revenue cycle dashboards and other reports as requested by Sr. Leadership.
• Assist in developing, writing, training and revising all PFS, clinic scheduling policy, and procedures.
• Oversight and management of all outsourced projects.
• Prepares the fiscal budget for the Business Office and clinic scheduling departments and operates within the established budgets.
• Maintain knowledge of all federal and state regulations.
• Promotes good guest relations with the public, medical staff, and others.
• Monitors patient complaints and responds appropriately and on time. Coordinates with other departments as necessary.
• Complete ERA / EFT enrollments as required.
• Assist with monitoring of clinics and hospital charge master for accuracy and compliance.
• Assist with all revenue cycle initiatives
• Holds regular staff meetings / revenue cycle meetings.
• Other duties assigned.

Bachelor degree in healthcare management / administration preferred. Management experience in Rural Health Clinics and patient financial services required.

Minimum of 2 years leading revenue cycle management.

All your information will be kept confidential according to EEO guidelines.