Dispatcher, Customer Service​/HelpDesk

Transdev in Riverside, California is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Position Subject To Collective Bargaining Agreement.

• $19.89/hr
• Vacation: up to 5 days per year
• Paid Sick Leave: 40 hours yearly for full‑time employees, medical, dental & vision after 30 calendar days of employment for full‑time employees and life insurance, 401k retirement.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• 3-5 years' experience of dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants:
Please  for CA Employee Privacy Policy.

Job Category:
Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req

Pay Group: 2V9

Cost Center: 55375