Account Manager

VP Logistics is on a mission to provide an elite level of service to our customers while bringing them practical solutions to streamline their supply chain. Our team members must have a “whatever it takes” mindset, show up every day with a passion for excellence, and focus on building internal and external relationships. VP Logistics was originally founded in 2009 as in in-house transportation provider for Visual Pak, a leading contract manufacturing and packaging partner to multiple fortune 500 brands.

VPL has since grown into a premier national 3PL with capabilities across most transportation modes and industries. We take great pride in our obsession to be strategic partners with our customers and carriers, as well as our reputation and unwavering commitment to excellence. Our people are our greatest asset and the driving force behind our continuous growth.

An Account Manager on the Expedite Team at VP Logistics plays a critical, customer-facing role focused on time-sensitive and high-touch freight solutions. While versed in all modes of transportation, this position works closely with freight forwarders and operates heavily within sprinter van and straight truck space, requiring strong knowledge of expedited ground solutions and the urgency that comes with them. Success in this position requires the ability to thrive under pressure in a fast-paced, team-oriented environment, demonstrating urgency and proactive problem-solving to meet client needs.

Although primarily customer-facing, this role also requires comfort and confidence working directly with carriers and, at times, managing shipments cradle-to-grave – from quoting and carrier sourcing to tracking, issue resolutions, and final delivery.

• Act as the primary liaison between the company and our customers, serving as the main point of contact for all matters related to assigned accounts.
• Maintain and grow professional relationships with existing/assigned customer accounts.
• Negotiate pricing with customers and make informed financial decisions based on company strategies, considering both customer and company freight spend.
• Achieve monthly account GP$ targets and grow assigned accounts where possible.
• Analyze and solve issues to arrive at solutions with little oversight from supervisors.
• Build shipments in the TMS and schedule appointments in accordance with customer specifications.
• With the “Raving Fans” mentality, provide solutions and maintain VPL’s commitment to an ELITE service standard.
• Proactively provide updates and communications with speed and accuracy.
• Collect hard copy of POD (proof of deliveries) from receiving locations as needed.

• Gross Profit on accounts managed by the representative.
• Number of active buying accounts managed on a weekly and monthly basis.
• Number of loads built, scheduled, and serviced on a weekly and monthly basis.
• Customer Satisfaction Feedback.
• None

• Bachelor's Degree in Business, Logistics, Supply Chain Management or a related field is preferred.
• 3+ years of experience in transportation, logistics, or freight brokerage, with a strong focus on expedited freight.
• Proven experience working with freight forwarders and managing time-critical shipments.
• Strong knowledge of sprinter van and straight truck capacity; familiarity with all modes of transportation (ground, air, FTL, LTL).
• Demonstrated ability to manage customer relationships in a client-facing role.
• Ability to manage shipments cradle-to-grave, including quoting, dispatching, tracking, issue resolutions, and billing coordination.
• Proficient with Microsoft Office Suite – Excel, Outlook, Teams, etc.

• Excellent verbal and written communication skills to interact with customers, understand their requirements, address concerns and present solutions.
• Excellent critical thinking, and problem-solving skills to be able to resolve issues is crucial.
• Analytically driven to use customer service data to set and enforce service goals and improve customer satisfaction.
• Proven organization skills and attention to detail with excellent time management skills and the…