SSVF Legal Services Supervisor

THE SALVATION ARMY North and Central Illinois Division JOB DESCRIPTION

JOB TITLE: SSVF Legal Services Benefit Supervisor

LOCATION/DEPT: The Salvation Army Veterans Services Department

REPORTS TO: Director of Veterans Services/Social Services Department

PEOPLE MANAGER: Yes

FLSA CATEGORY: Exempt, Full Time

PAY GRADE: 206

PAY RATE: $48,138 - $57,766 Annually, Grant Funded Position

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

NCI Veterans Services Legal Services Benefits Supervisor aims to provide oversight of professional level work supporting low‑income Veteran families, regarding Veteran's benefits, available public assistance, claim procedures, beneficiary information and eligibility status for enhanced legal services from legal service providers and foster a deeper understanding of the life‑changing work carried out by The Salvation Army North and Central Illinois Division.

Case Management (40%)

• Conducts and/or reviews legal assessments on all Veterans enrolled in the SSVF Program.
• Provides backup direct service support for SSVF Legal Services Benefits Coordinators.
• Serves as benefits representative, develops, and presents information to Veteran families to increase awareness of Veteran's benefits and programs.
• Conducts interviews with Veterans and their dependents and reviews background data on current medical and financial history to obtain information needed to determine eligibility.
• Evaluates information to determine potential eligibility of clients for benefits from related programs (e.g., Social Security, welfare, and vocational rehabilitation).
• Coordinates the claim packages for Veteran families seeking disability, education, medical and related benefits.
• Maintains monthly communication with Veterans referred to program (minimum).
• Provides weekly status updates on referrals.
• Conducts outreach activities throughout catchment area.
• Maintains compliance in The Salvation Army's "Safe from Harm" Certification (required).
• Performs other duties, as assigned related to the SSVF Program.

Administrative (40%)

• Completes necessary tasks to become an accredited agent for filing claims.
• Ensures all SSVF Legal Services Benefits Coordinators receive TRIP training.
• Provides expertise guidance to SSVF Legal Services Benefits Coordinators on the processing of legal claims for Veterans enrolled in the SSVF Program.
• Provides supervision of all SSVF Legal Services Benefit Coordinators staff.
• Maintains up‑to‑date Master List of clients served in the program to include: intake, status, outcome, exit.
• Maintains up‑to‑date referral contact lists.
• Develops referral standard operating procedures and guidelines to ensure appropriate referrals to legal service providers.
• Monitors ongoing expenditures as it relates to fee for service billing.
• Conducts quarterly review of subcontractors; performance to ensure compliance with SSVF regulations and allowable expenditures.
• Conducts in‑depth annual review of subcontractors' performance to ensure compliance with SSVF regulations and allowable expenditures.
• Assists in generation progress reports on outcomes and activities for Staff Meetings.
• Completes reports for timely submission as required by the VA.
• Reviews data monthly to ensure equity.
• Maintains up‑to‑date data and accurate record of all legal activities.

Collaboration (20%)

• Develops partnerships with legal aid providers throughout the catchment area.
• Provides specialized informational and administrative tasks to services staff, collaborators, and community agencies.
• Participates in ongoing case coordination and training with SSVF Legal Services Benefits Coordinators staff.
• Works…