Installation Manager

Address 2200 W Altorfer Dr, Peoria, IL 61615, USA

Compensation $80,000.00/year

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences and get the job done right at every step. Bringing innovative products, the best people, and the highest standards to every project.

• Industry‑best compensation packages
• Competitive health, dental, and vision insurance
• 401(k) with company match
• Paid time off including paid parental leave
• Individualized career development programs
• Childcare assistance
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as Vet Connect, DEI Committee, Women’s Committee

The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of the local third‑party installation network.

• Assign installation jobs to third‑party installer network based on availability and geographic proximity using proprietary scheduling application when possible.
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
• Work with the customer to schedule jobs based on installer availability and customer preferences.
• Review and publish daily installation and service reports to identify wins and opportunities for improvement.
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
• Train, coach and develop installation employees and contractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Drive proficiency and efficiency amongst installation subcontractors.
• Work with the Field Trainer on individual performance, abilities, and capacities of the installers.
• Partner with leadership on identifying systemic training gaps and propose solutions to address gaps.
• Collaborate with all office and corporate functional teams.
• Recruit subcontractors as needed to expand installation capacity.
• Must hold a valid driver’s license.
• Perform other duties as assigned by supervisor.

• High School Diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation management.
• Track record of successfully recruiting, training, coaching, and onboarding subcontractors.
• Demonstrated superior quality and attention to detail in all facets of the installation process.
• Ability to teach others through hands‑on and documentation‑based learning methods.
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
• Ability to thrive in a fast‑paced, high‑energy, team‑oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Detail‑oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic help through in‑person, phone, email, and social media avenues that keeps the co‑worker or customer’s needs at the forefront of every interaction.
• Ability to communicate effectively, to recognize, understand,…