Senior Account Manager

Career Area:

Job Description:

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Customer Solutions Core Regions Division is hiring a Senior Account Manager within the Managed Accounts team.

• Develop and execute account strategy and deliver business results
• Accountable for Cat products and services sales i.e. machines work tools, technology, parts, and solutions
• Build strong customer relationship, become trusted advisor across their business
• Maintain and drive customer loyalty
• Act as single point of contact for account questions and concerns
• Drive annual forecast for new machine and aftermarket
• Work closely with Cat dealer network to support account portfolio needs

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Account Management: Ability to manage day-to-day activities, providing services and support to existing clients.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

• Field experience working with Cat dealers and customers
• Bachelor's degree
• Deep understanding of Caterpillar product line and solutions offerings
• Strong business acumen i.e. sales variance mgt, machine value selling

• Work location:
  
  Peoria, IL
• Travel: 50%
• Territory:
  Focused in US and Canada
• Domestic relocation assistance is available

$ - $

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week. Visa Sponsorship is not available for this position. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at

January 13, 2026 - January 20, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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