Registered Nurse; RN Case Manager -Knoxville

Position Information

$30.60-$40.20 per hour

Mon-Fri 8am-5pm schedule, with 1 day off mid-week

Approximately 32 hours per week

10 Paid Holidays off per Year

PTO - 4 Weeks Accrued per Year

401K Match up to 4%

Health Benefits Start Day 1 (Medical/Dental/Vision/Etc.)

The Registered Nurse Case Manager coordinates and facilitates plan of care as it pertains to education, support, clinical care, and care management for individuals, in accordance with the Heartland Health Services’ (HHS) mission, strategic goals, federal and state laws and regulations, performance and outcome objectives, and accreditation standards.

• Conducts patient assessments and coordinates care and communication among multiple clinicians.
• Supports patients with establishing care plans, self-management goals, and community resource linkages.
• Responsible for individual patient care plans as it pertains to identifying, coordinating, monitoring, and evaluating services to ensure continuity of care for individuals in the assigned case load.
• Strives to eliminate fragmentation of patient care and services while also effectively utilizing organization resources and support systems.
• Ensures proper care in the use and maintenance of equipment and supplies; practices safety, environmental, and/or infection control methods.
• Completes all clinic and program documentation accurately and in a timely manner.
• Accepts responsibility for professional growth and development and maintains field and job-related competencies in nursing care management.
• Supports clinic compliance with all applicable federal, state, local, and HHS rules, regulations, protocols, and procedures governing the clinical provision of medical services as well as those relating to, but not limited to, workplace safety, public health, and confidentiality.
• Supports and is involved in HHS’s continuous quality improvement efforts designed to improve patient outcomes.
• Works in consultation with clinical teams, direct clinical support staff, and indirect clinical support staff to develop and implement policies and procedures that maximize patient-centered communication and services.
• Maintains and assures confidentiality of patient information in accordance with HHS’s policies.
• Performs any clerical duty or department related task as assigned by supervisor in a continuously changing medical practice.
• Attends all staff meetings, department meetings, and any other meetings as required.

• Current license as a Registered Nurse required.
• 3-5 years’ experience in community health setting, public health, chronic disease management, and/or community nursing preferred.
• Experience in care coordination is preferred.
• Ability to work independently and manage a large and fluctuating workload.
• Ability to work effectively with medically complex patients.
• Ability to work effectively as a team, interfacing with patients, primary care clinicians, support staff, and community agencies.
• Strong organizational and time management skills.
• Strong verbal and written communication skills.
• Computer proficiency with electronic health record system required.
• Licensure/Certification s – Basic Life Support; not required to start but must obtain within the first 90 days of hire.