Teller Supervisor

The Teller Supervisor is responsible for the day to day supervising, training, and developing of tellers. The Teller Supervisor is the primary contact person for tellers; and assists them in resolving teller transactions, balancing, and cash outages issues. The Teller Supervisor is directly supervised by the Retail Bank Manager.

Hourly wage starting $18.00 per hour.
Consideration for pay is based on neutral factors and criteria such as required qualifications, experience, education, skill, training, certifications, or seniority and that we reserve the right to offer the selected candidate a salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualification, experience, education, skill, training, certifications, or seniority.

• Supervises, trains, and develops tellers to perform teller duties; and ensures tellers are following company standard operating procedures to operate effectively & efficiently to meet company goals
• Serves as the contact person for tellers to handle and resolve customer/teller transactions and balancing issues, and cash outages
• Oversees and manages the cash vault; and orders and ships money
• Works closely with the Retail Bank Manager to ensure the processes and services the bank offers runs smoothly
• Assists the Retail Bank Manager in developing work schedules for retail branch staff
• Works closely with Retail Bank Manager to coach, develop, and mentor retail branch staff
• Performs Customer Service Representative (CSR) responsibilities in accordance with the CSR job description
• Performs teller responsibilities in accordance with the Teller job description
• Oversees the facility where applicable
• Performs other duties as assigned by management

Full-Time 40 hours per week. Monday - Friday,with rotating Saturdays.

A high school diploma or equivalent is required; an Associate degree in Business Administration or related field is preferred. A minimum of 2 years bank teller experience is required; and a minimum of 2 years in a supervisory and/or training role is highly desired.

Ability to stand for extended periods of time, occasional bending, kneeling, and squatting. Ability to lift 5 lbs. consistently and 30 lbs. occasionally;ability to work under high pressure and remain composed, developed interpersonal abilities, strong communication skills.

Solid understanding of banking principles and regulations; knowledge of teller functions and equipment, money handling, strong oral & written communication, customer service, analysis &problem solving skills; strong knowledge base of supervisory practices, basic computer skills. Attention to detail is critical.

Equal Opportunity Employer – State Street Bank offers equal employment opportunities, regardless of race, religion, national origin, sex, age, sexual orientation, disability or military status. This commitment is applied to every facet of employment, including recruiting, training, transfers, compensation, promotions and other terms and conditions of employment.