Service Technician - Quincy, IL

Peoria, IL, US

9 days ago Requisition

Salary Range: $39,000.00 To $48,000.00 Annually

The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world‑class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM’s, ITM’s, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment.

• Quickly respond to dispatched service calls, providing remote and onsite support to customers
• Perform equipment troubleshooting and repairs efficiently and effectively
• Perform security system troubleshooting, maintenance and installation
• Perform regularly scheduled preventative maintenance on all equipment
• Utilize customer relationship skills to maintain a professional image
• Maintain accountability for parts inventory and company assets
• Provide unequaled customer service
• All other duties as assigned.

• # of Direct Reports =
• # of Indirect Reports =

• High School Diploma or GED
• 1-2 years related experience

• Previous experience in a customer‑facing Field Service Technician position preferred
• Minimum one‑year experience with electromechanical equipment servicing (ATM or banking equipment strongly preferred)
• Minimum one‑year experience with security system maintenance and installation (physical, alarms, video, infrastructure, building)
• Thorough knowledge of basic electronics
• Strong technical knowledge
• Strong mechanical aptitude

• Excellent problem‑solving, decision making and troubleshooting skills
• Effective customer and co‑worker communication, both orally and in writing
• Ability to effectively prioritize and manage time
• Possess the ability to manage and research assignments independently
• Exceptional organizational skills and the ability to handle multiple tasks concurrently

• C = Continuously (67% to 100% of workday)
• F = Frequently (34% to 66% of workweek)
• O = Occasional (1% to 33% of the workweek)
• N = Never (0% of the workweek)
• Lifting: C
• Standing: C
• Sedentary (0‑10 lbs.): C
• Walking: O
• Light (11‑25 lbs.): F
• Stooping: O
• Kneeling: O
• Climb Ladders: O
• Dexterity: C
• Driving: O
• Eye/Hand Coordination: C
• Reach Above Shoulder: O

N/A

• ☒Ability to Focus

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an affirmative action and equal opportunity employer, minority/female/disabled/veteran/gender identity/sexual orientation.