Technician Consultant

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Product Support

As a Technician Growth Consultant within Global Service, you will support dealers on Services Growth via the execution of Dealer Technician Growth Programs (Attraction, Development, and Retention) and Technician Career Development Process Accreditation.

• Location:
  
  Peoria, IL (United States)
• Required Travel: 25% (Domestic)
• Relocation Offered:
  None
• U.S Work Authorization Sponsorship Offered:
  None

• Collaborate effectively across the enterprise (specifically the Distribution Services Division) and with dealer partners to achieve Services Growth goals, serving as a business partner to achieve Dealer Technician Growth definition of winning (DoW).
• Using expertise on dealer operations, provide consultative services on Technician Career Development strategies and solutions from Global Dealer Learning.
• Support fundamental & industry related Differentiated Dealer Capabilities specifically around dealer technician workforce capacity & capability (Cap & Cap).
• Enhance dealer capabilities through Technician Career Development Process strategy and execution support.
• Execute Dealer Technician Growth initiatives measured by key metrics such as # Actual of Technicians vs. Cap & Cap Forecast, % of dealers at TCDPA Excellent Accreditation, % of dealers with Train-to-Task programs (Foundational accelerated technician development program), % of dealers participating in Technician Retention Surveys, and % of dealers participating in Global Dealer Technician Challenge.

• Customer Focus:
  Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence:
  Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting:
  Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications:
  Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Decision Making and Critical Thinking:
  Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Relationship Management:
  Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• 5-7 years of industry related experience and or a related educational degree.
• Experience in working with Cat Dealers in learning & development, service operations related roles.
• Strong written and verbal communication skills to influence all levels of the organization as a key liaison.
• Advanced skillset with Microsoft Office Suite:
  PowerPoint, Word, Excel, and Power
  
  BI.
• Strong ability to analyze and summarize data to provide predictive insights.
• Team oriented.
• Taking initiative and being self-directed.
• Customer solutions driven. Ability to work with people from different backgrounds and cultures.
• Drive initiatives that are customer centric.

From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary…