Technician Consultant

Career Area

Product Support

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.

We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Technician Growth Consultant in Peoria, IL.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers.

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –
innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

As a Technician Growth Consultant within Global Service, you will support dealers on Services Growth via the execution of Dealer Technician Growth Programs (Attraction, Development, and Retention) and Technician Career Development Process Accreditation.

• Location: Peoria, IL (United States)
• Required Travel: 25% (Domestic)
• Relocation Offered: None
• U.S Work Authorization Sponsorship Offered: None

• Collaborate effectively across the enterprise (specifically the Distribution Services Division) and with dealer partners to achieve Services Growth goals, serving as a business partner to achieve Dealer Technician Growth definition of winning (DoW).
• Using expertise on dealer operations, provide consultative services on Technician Career Development strategies and solutions from Global Dealer Learning.
• Support fundamental & industry related Differentiated Dealer Capabilities specifically around dealer technician workforce capacity & capability (Cap & Cap).
• Enhance dealer capabilities through Technician Career Development Process strategy and execution support.
• Execute Dealer Technician Growth initiatives measured by key metrics such as # Actual of Technicians vs. Cap & Cap Forecast, % of dealers at TCDPA Excellent Accreditation, % of dealers with Train-to-Task programs (Foundational accelerated technician development program), % of dealers participating in Technician Retention Surveys, and % of dealers participating in Global Dealer Technician Challenge.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence
  :
  Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting
  :
  Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications
  :
  Understanding of effective communication concepts, tools and techniques;…