Manager, Digital Service Delivery

Overview

Career Area: Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Who is CAT Digital? What do we do?

Big machines require big thinking. Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.

As Cat Digital expands, the Cat Digital Vendor Management Office continues to grow as well. We are seeking talented individuals to join our team to help us establish and grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products.

Don’t miss this chance to join and support digital innovation for a global leader in heavy machinery!

As a Manager of Digital Service Delivery in Cat Digital's Vendor Management Office, you will have the opportunity to support and manage our procurement activities, maintain strong relationships with our vendors, both locally and globally. You will play a crucial role in optimizing our procurement processes, negotiating contracts, and ensuring timely and cost-effective delivery of goods and services. You will assist in the management of our vendor portfolio, to drive operational efficiency and achieve organizational goals.

This role is a Leader in the Cat Digital Vendor Management Office. The role works with internal stakeholders and customers to determine business needs and requirements for outsourced services and tools that help to meet internal goals. The role manages policies, practices, and operations for the selection, negotiation, and purchasing and/or licensing of external technology products and services and provides ongoing management of vendor companies.

Responsibilities include:

• Negotiating, extending, terminating, and renegotiating contracts for the acquisition of equipment, materials, products, or services.
• Working with Caterpillar Indirect Purchasing to finalize and execute vendor contracts.
• Conducting analyses of existing vendor networks to assess their capability of meeting business objectives; recommending new vendors in terms of capacity.
• Developing and implementing processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc.
• Arbitration of claims or complaints occurring under the performance of contracts.

Negotiating
:
Extensive knowledge and experience with successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Ensures negotiators have awareness of complementary yet diverse interests.

• Successfully completes significant negotiations, both internal and external.
• Details the risks of negotiation breakdown from each party's perspective.
• Protects own position, while demonstrating willingness to achieve win-win.
• Identifies similarities and differences in position and assesses impact on discussions.
• Detects and addresses progress or a stalemate.

Relationship Management
:
Extensive knowledge and experience with relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, peers and Director / VP level stakeholders.

• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.

Consulting
:
Knowledge and experience with techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Analyzes and fully documents client requirements.
• Applies experience to developing and executing multiple consulting assignments.
• Works with client to identify alternative solutions and associated pro's and con's.
• Prepares executive level proposals and presentations for a consulting opportunity.
• Manages all aspects and phases of a consulting…