Senior Warranty Transformation Consultant – Dealer Process

Overview

Join Caterpillar Inc. and shape the world. Our global team creates stronger, more sustainable communities through innovation and collaboration. As a Senior Warranty Transformation Consultant in our Product Support and Logistics Division (PSLD), you’ll help elevate our warranty operations through operational and platform transformation.

• Location:
  
  Peoria, IL (United States)
• Required Travel:
  Up to 10%
• Relocation Assistance Offered:
  None
• US Work Sponsorship Offered:
  None

• Process owner for dealer business partner warranty data and/or processes
• Define critical business requirements and projected value
• Own the development and implementation of prioritized, multi‑generational roadmaps for future processes, capabilities, and analytical needs
• Define baseline and future value measurement plans that increase efficiency and simplicity
• Lead learning and adoption phase with dealers
• Own development and execution of testing plans, gathering user input on newly developed features and capabilities
• Leverage Digital NPI processes and tools to complete development and deployment processes

• Education:
  
  Bachelor’s degree (preferably in Business) OR 5+ years of relevant work experience
• Business Analysis – knowledge of business analysis techniques and tools required to identify and recommend value‑driving solutions
• Core Application Systems – knowledge of major production application systems used to deliver services to clients
• Information Capture – ability to capture and document relevant business information in an auditable and organized manner
• Analytical Thinking – knowledge of techniques and tools that promote effective analysis and root‑cause resolution
• Relationship Management – ability to establish and maintain healthy working relationships with clients, vendors, and peers
• IT Standards, Procedures & Policies – knowledge of IT standards and policies; ability to apply administrative and technical skills to manage IT governance
• System and Technology Integration – knowledge of system features and the ability to integrate and communicate among applications, databases, and technology platforms

• At least 5 years in product support, product group, industry team, or technology development/deployment
• Passion for raising the bar and delivering world‑class experience
• Proven ability to lead complex projects and drive results independently
• Strong financial and business acumen for analyzing and making strategic recommendations
• Demonstrated involvement in innovation and technology usage to solve problems
• Experience investigating complex issues and recommending solutions
• Strong skills in organization, collaboration, detail orientation, influencing, communication, change management, and gaining commitment
• Experience with Agile methodology, NPI/Digital NPI processes, and writing epics/features within Azure Dev Ops
• Demonstrated excellence in a team environment

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part‑time employees

Salary Range: $ – $ (subject to individual factors and location).

This position requires onsite work five days a week.

Visa sponsorship is not available for this position. Caterpillar is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer.

March 2, 2026 – March 16, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.