IT Support Analyst

Job Summary

We're seeking a Service Desk Technician to provide Tier 1 and Tier 2 technical support to end users.

• Provide phone, remote, and onsite technical support
• Troubleshoot hardware, software, and peripheral issues
• Log, track, and resolve tickets using a Service Desk system
• Support Windows and macOS devices, printers, and related equipment
• Assist with user onboarding, computer imaging, and deployments
• Maintain IT documentation and asset tracking

• 2-5 years of Help Desk or Service Desk experience
• Strong knowledge of Windows 7/8/10 and macOS support
• Experience working with ticketing systems
• Active Directory experience

This is a Contract position based out of Peoria, IL.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Peoria, IL.

This position is anticipated to close on Mar 13, 2026.

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.