Senior Warranty Transformation Consultant – Dealer Process

Career Area

Technology, Digital and Data

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers.

Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

• Location: Peoria, IL (United States)
• Required Travel: Up to 10%
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

• Be the process owner for Dealer business partner warranty data and/or processes
• Define critical business requirements and projected business value
• Own the development and implementation of prioritized, multi-generational roadmaps for the to-be processes, capabilities, and analytical needs
• Define baseline and to-be value measurement plans that have increased efficiency and simplicity at their core.
• Lead learning and adoption phase with Dealers
• Own development, execution of testing plans and work with users to gather their input on newly developed features and capabilities
• Leverage Digital NPI processes and tools to complete development and deployment processes

• Education Requirement: Bachelor's degree (preferably in a Business concentration) OR 5+ years of relevant work experience
• Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
• Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
• System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

• At least 5 years of experience in product support, product group, industry team, or technology development or deployment
• Passion for raising the bar and delivering a world class experience
• Proven ability to lead complex projects and drive results with high autonomy
• Strong financial and business acumen to analyze, interpret, and make strategic recommendation regarding business investments and projected value
• Demonstrated involvement in innovation and use of technology to solve problems
• Successfully investigated complex issues and recommended solutions
• Strong skills in organization,…