AI Marketing Adoption Manager

* Identify and prioritize high-value AI and data-driven opportunities across the marketing ecosystem.
* Coordinate the planning, implementation, and rollout of new AI solutions (e.g., chatbots, NLP/NLU tools, predictive analytics, automation platforms).
* Coordinate cross-functional collaboration between marketing, IT, data science, product teams, and external partners.
* Use AI to enhance customer experience (UX), reduce churn, and increase cross-sell/upsell opportunities.
* Educate and empower marketing teams on AI capabilities, limitations, and best practices.
* Promote responsible, transparent, and sustainable use of AI in marketing.
* Partner with legal, compliance, and ethics experts to ensure adherence to standards and regulations.
* Employs various group decision-making methods depending on the situation.
* Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc.
* Excellent communication, stakeholder management, and team-leading abilities.
* Comfortable bridging highly technical and nontechnical teams.
* Strong judgment, structured thinking, and long-term strategic vision.
* Early adopter mindset; curious, proactive, and collaborative.
* Evaluates risks and vulnerabilities, and creates contingency plans
* Advises others on preferred tools, techniques and methods for estimating program cost and time.
* Conducts regular and ad-hoc program reviews with project managers, team and clients.
* Coaches others in maintaining open communication among project managers and interested parties.
* Oversees reporting requirements and creates monitoring and control mechanisms.
* Plans, estimates, staffs, organizes and monitors a set of projects within a program.
* Train others in how to review a proposed change and assesses the potential impact of the change on the organization or environment.
* Manages change control processes to ensure each change is evaluated and dispositioned at the proper authority level.
* Oversees the development of organizational change management policies and procedures.
* Develops and publishes comprehensive change and contingency plans.
* Defines and communicates change risks, contingency alternatives and associated benefits and drawbacks.
* Coordinates the implementation of change in diverse and complex production environments.
* Controls quality standards and budgeting in an ongoing IT project.
* Estimates and appropriately addresses potential issues and risks in IT projects.
* Ensures that technical objectives and functional requirements align in all IT projects.
* Builds IT related templates for demand analysis and functional reports.
* Monitors every step in an IT project to ensure all aspects of the project are delivered on-time.
* Directs team members in analyzing client requirements in an appropriate manner.
* Strong understanding of AI and data technologies: machine learning, deep learning, NLP/NLU, IoT, data science, automation tools, and analytics platforms.
* Experience with marketing technologies, data systems, and project management tools.
* Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures. Level Extensive

Experience:

* Monitors and improves problem reporting, tracking, escalation and resolution.
* Estimates costs and benefits of potential solutions and makes recommendations.
* Receives, clarifies and resolves a variety of standard and atypical problems.
* Conducts trend and root cause analysis to identify and address recurring problems.
* Coaches junior staff on handling a variety of service-related problems.
* Identifies and evaluates alternative approaches to resolving service problems.
* ** Provide a portfolio when applying
*** Ability to accurately analyze situations and reach productive decisions based on informed judgment.
* Advises others in analyzing and synthesizing relevant data and assessing alternatives.
* Uses effective decision-making approaches such as consultative, command, or consensus.
* Broad knowledge of marketing roles and functions (product, digital, CRM, research, etc.).
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