Digital Change Management Lead

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Technology, Digital and Data

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems – seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next‑generation platform will leverage pre‑configured business processes, optimized workflows and AI‑powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking an ERP transformation Change Management Lead to accelerate outcomes for dealers and internal teams using change management principles and thought leadership. This high‑impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to key milestones, managing risks and dependencies, and ensuring consistent, high‑quality outcomes.

• Provide Dealer and Internal Change Management support, thought leadership, and guidance to ensure effective adoption of the Cat ERP solution leveraging Microsoft D365.
• Manage day‑to‑day activities of change management projects, including overseeing project responsibilities and schedules. Develop contingency plans for potential risks.
• Develop and execute dealer training strategy.
• Implement internal change management best practice to ensure alignment across work streams.
• Assist team in stakeholder updates to influence ongoing change in behavior, process, etc.
• Manage intake of product features through the DRB from Product teams to ensure adoption and understanding for GTM execution.
• Develop and deploy dealer change management framework and guidance to ensure uptake of Cat ERP solution.
• Educate global users on Change Management processes, methods and systems.
• Participate in business requirements gathering sessions, document requirements, and support development work with internal partners related to necessary tooling.
• Identify areas of opportunity to improve the dealer experience and accelerate time‑to‑market.
• Monitor & evaluate: track key metrics and assess the success of change management initiatives to ensure they are embedded and effective.
• Build and share knowledge through various channels, including blogs, workshops, and training sessions.
• Educate end‑users, champions and stakeholders to make the transition transformative without anxiety or fear.
• Measure the success of the transition via dashboard/BI tools.

• Hands‑on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.

• Skilled at developing, refining, and communicating tactical plans for large‑scale, complex projects, preferably dealer related.
• Experience working across the organization at various levels that include business partners and stakeholders.

• Ability to assess and report project risks and issues.
• Conduct regular progress meetings, track and report on the progress made in a project team.

• Ensure the planning process is integrated with the overall business plan and goals.

• Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end‑users perform specific tasks.
• Significant experience in digital deployments, IT operations, or program/project management.

• Strong knowledge of change management for large, transformational projects.
• Identify process improvements, create plans to…