Manager Digital Program

Career Area:

Technology, Digital and Data

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers.

With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

The Manager;
Digital Program will define and scale delivery processes, governance frameworks, and reporting standards that enhance consistency, transparency, and predictability across the Dealer and Rental Systems PMO. The leader will oversee a team of project managers and scrum masters, providing clear direction, coaching, and accountability to ensure high quality execution. They will partner across business, engineering and partner organizations to drive alignment, streamline ways of working, and elevate overall program performance

• Evolve operating model to optimize scaled Agile delivery across complex, cross-functional work streams, driving transparency and continuous improvement
• Lead program‑level governance forums, ensuring clear decision‑making, escalation paths, and alignment across business, technical, and partner organizations.
• Establish, maintain, and enforce PMO reporting standards, including status reporting, RAID management, milestones, KPIs, and dashboards.
• Define and monitor adherence to best practices for project management and Scrum execution
• Standardize and govern the usage of ADO and other delivery tools, ensuring consistent backlog hygiene, workflow alignment, and traceability.
• Develop and lead a high‑performing team of Project Managers and Scrum Masters through coaching, feedback, clarity of expectations, and role excellence.
• Drive continuous improvement by creating scalable delivery processes and operational rhythms that increase efficiency and predictability.
• Ensure tooling integrations for roadmap planning, release mapping and demand intake and other program needs
• Drive creation of PMO templates/processes and leading high‑priority initiatives as needed

• Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
• Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
• Change Control: Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored and documented;
  Ability to manage changes in the production environment and processes effectively.
• IT Project Management: Knowledge of project management; ability to plan,…