Digital Change Management Lead

Career Area:

Technology, Digital and Data

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking an ERP transformation Change Management Lead to accelerate outcomes for dealers and internal teams using change management principles and thought leadership. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to key milestones, managing risks and dependencies, and ensuring consistent, high-quality outcomes.

Provides Dealer and Internal Change Management support, thought leadership, and guidance to ensure effective adoption of the Cat ERP solution leveraging Microsoft D365. This role included responsibility for the dealer training strategy to help accelerate the dealer’s business transformation.

• Managing the day-to-day activities of change management projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.
• Dealer training strategy development and execution.
• Internal change management best practice implementation to ensure alignment across work streams.
• Dealer training strategy, approach (tools, process), resourcing to support dealer change efforts
• Assist team in stakeholder updates to influence ongoing change in behavior, process, etc
• Manage intake of product features through the DRB from Product teams to ensure adoption and understanding for GTM execution.
• Develop and Deploy Dealer change management framework and guidance to ensure uptake of Cat ERP solution.
• Educating global users on Change Management processes, methods and systems
• Participating in business requirements gathering sessions, documenting requirements, and supporting development work with internal partners related to necessary tooling.
• Identifying areas of opportunity to improve the dealer experience and accelerate time-to-market
• Monitoring & Evaluation:
  Track key metrics and assess the success of change management initiatives to ensure they are embedded and effective.
• Build and share knowledge through various channels, including blogs, workshops, and training sessions.
• Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear.
• Measure the success of the transition or transformation via dashboard/BI tools.

• Hands-on experience with Microsoft Dynamics 365 in a product, processor deployment leadership role.

• Skilled at developing, refining, and communicating tactical plans for large scale, complex projects, preferably dealer related.
• Experience working across the organization at various levels that include business partners and stakeholders.

• Ability to…