Digital Change Management Lead

* Managing the day-to-day activities of change management projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.
* Dealer training strategy development and execution.
* Internal change management best practice implementation to ensure alignment across work streams.
* Dealer training strategy, approach (tools, process), resourcing to support dealer change efforts
* Assist team in stakeholder updates to influence ongoing change in behavior, process, etc
* Manage intake of product features through the DRB from Product teams to ensure adoption and understanding for GTM execution.
* Develop and Deploy Dealer change management framework and guidance to ensure uptake of Cat ERP solution.
* Educating global users on Change Management processes, methods and systems
* Participating in business requirements gathering sessions, documenting requirements, and supporting development work with internal partners related to necessary tooling.
* Identifying areas of opportunity to improve the dealer experience and accelerate time-to-market
* Monitoring & Evaluation:
Track key metrics and assess the success of change management initiatives to ensure they are embedded and effective.
* Build and share knowledge through various channels, including blogs, workshops, and training sessions.
* Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear.
* Measure the success of the transition or transformation via dashboard/BI tools.
* Skilled at developing, refining, and communicating tactical plans for large scale, complex projects, preferably dealer related.
* Experience working across the organization at various levels that include business partners and stakeholders.
* Ability to assess and report project risks and issues.
* Conducts regular progress meetings, tracks and reports on the progress made in a project team.
* Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).
* Significant experience in digital deployments, IT operations, or program/project management.
* Strong knowledge of change management for large, transformational projects
* Identifies process improvements, creates plans to address, and implements plans with all business partners.
* Knowledge and experience with enterprise change management for D365 solutions.
* Technical background with a solid understanding of IT systems and their interactions.
* Proven ability to manage multiple projects and work with several dealers simultaneously.
* Demonstrated experience influencing others and working across a matrixed organization.
* Experience working with BI tools for dashboard and reports; preferably Power BI
* Previous agile training (sprint planning, daily scrums, sprint, retrospective)
* Working knowledge of Azure Dev Ops
* Exceptional facilitation and stakeholder management abilities.
* Experience presenting to and interacting with executive leaders.
* Capacity to build consensus and simplify complex information.
* Advance knowledge of Excel, MS PowerPoint, and MS Project
* Knowledge of the Caterpillar digital portfolio preferred
* Knowledge Caterpillar Dealer Operations preferred
* Medical, dental, and vision benefits
* Paid time off plan (Vacation, Holidays, Volunteer, etc.)
* 401(k) savings plans
* Health Savings Account (HSA)
* Flexible Spending Accounts (FSAs)
* Health Lifestyle Programs
* Employee Assistance Program
* Voluntary Benefits and Employee Discounts
* Career Development
* Incentive bonus
* Disability benefits
* Life Insurance
* Parental leave
* Adoption benefits
* Tuition Reimbursement
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