Medical Front Office Assistant

Medical Front Office Assistant (Administrative)

Carle Health Proctor Outpatient Therapy Full-Time
PTS Chillicothe/PTS Morton Outpatient Therapy Split Part to Full-Time
M-F will be scheduled for 40 hours per week, and must be available to close on 2 days per week at 6 pm. No weekends, no holidays.

Are you a Front Office Assistant with extraordinary customer service skills? Do you enjoy helping patients and creating a positive environment?

Office Assistants are responsible for greeting and scheduling patients, maintaining the orderly flow of departmental paperwork, and supporting department policies and procedures to ensure smooth, continuous departmental operations.

• At least four years of high school, having taken some business courses.
• Experience in the medical and administrative fields.
• Familiar with scheduling, EMR, Microsoft Office, Word, and Excel.

• Performs billing functions and provides patient information to clinicians.
• Enters patient charges as needed.
• Prints and distributes patient schedules to clinical staff.
• Audits billing for accuracy.
• Processes orders from physicians.
• Completes daily charge journal and total units and visits every day.
• Completes end of the month reports.
• Functions as the clinic receptionist.
• Greets all people as they come in, acknowledging their arrival and notifying the appropriate clinician.
• Notify patients of their financial responsibility and collect co-pays as appropriate.
• Uses time efficiently and effectively, contributing to the department's productivity.
• Performs patient scheduling in an organized manner, ensuring staff have adequate time for evaluations and treatments.
• Answer the telephone and relay messages to therapists accurately.
• Answers the telephone with a positive attitude and helpful demeanor.
• Able to multitask between telephone and patients to the manager's satisfaction.
• Directs all calls beyond the scope of knowledge to appropriate personnel.
• Assist therapists with communication regarding new orders and related matters.
• Faxes, files, and copies of patient information are requested by therapists and external physician offices.
• Coverage of duties for other clerks on as needed basis.
• Perform special projects as assigned by the department coordinator.
• Carries out patient registration.
• Accurately builds charts with insurance information noted.
• Verifies insurance and follow thru with all insurance pre-certs or authorizations when needed.
• Organizes the charts and notifies the therapist that the patient is ready.

• Demonstrates behaviors that show a positive attitude, empathy, and professionalism.
• Demonstrates communication skills by making customers feel welcome and respected as individuals and protecting their privacy and confidentiality.
• Works as a team player, enhances team effectiveness through morale and team spirit, and takes ownership in department/organization problem-solving and quality improvement.
• Contributes to a positive organizational image by following the dress code policy, speaking positively about the organization and its people, and maintaining a clean environment.
• Strives to exceed customer expectations through responsiveness, attention to detail, and anticipating needs.

Professional Therapy Services, Inc. is an Equal Opportunity Employer