Patient Services Specialist

Join to apply for the Patient Services Specialist role at Core Derm
.

We are seeking an experienced Patient Services Specialist to join our on‑site, full‑time team.

$16.00/hr – $21.00/hr

The position is responsible for providing superior customer service in all aspects of the dermatology office to ensure that patients receive a memorable and satisfying experience.

Reporting directly to the Practice Manager, the Patient Services Specialist serves as a liaison between patients, clients, and clinical staff, greeting, directing, instructing, and scheduling patients, clients, and visitors. The role also includes receiving payments, issuing receipts, and posting payment data.

• Communicate effectively with patients to assist in access to care by answering telephone and other incoming communications in a timely and customer‑service oriented manner.
• Assist patients in scheduling appointments for multiple providers across various office locations.
• Obtain accurate and complete demographic and financial information from patients or their representatives through established screening techniques.
• Present, explain, and obtain appropriate signatures for legal and compliance related documents.
• Electronically verify patients’ insurance coverage.
• Collect patient payments, co‑pays, deductibles, prepayments, coinsurances, as necessary.
• Enter daily billing information at the end of each patient’s appointment.
• Anticipate, identify, and ensure patient needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction.
• Provide excellent customer service on the phone and/or in person.
• Ensure compliance with all applicable HIPAA requirements.

• High school diploma or equivalent.
• Medical office and/or hospital experience preferred.
• Excellent verbal and written communication skills.
• Ability to function in a fast‑paced environment.
• Strong computer skills including Microsoft Office Suite.
• Previous experience with Electronic Health Records (EHR).
• Ability to deal with patients, clinical and medical staff, and the public in a professional manner.
• Discretion and the ability to handle confidential information.
• Organization skills and the ability to multi‑task.
• Possess excellent attention to detail.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short‑ and Long‑Term Disability
• 401(k) retirement plan – Safe Harbor with Employer Match
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Paid time off
• Paid holidays

Learn more about Core Dermatology’s benefit offerings:

This is a Non‑Exempt position. Pay will be based on years of experience. The budgeted hourly pay range is $16.00–$21.10.

At Core Dermatology, our mission is to empower healthier lives by delivering exceptional dermatological care. We specialize in General Dermatology, Cosmetic Dermatology & Laser Services, Plastic Surgery, Reconstructive Plastic Surgery, and Medical Spa Treatments. Our high‑quality care is available at locations in Illinois and Iowa.

Core Dermatology provides equal employment opportunity to all employees, applicants, or any other covered person under applicable law without discrimination because of the individual’s actual or perceived race, color, religion, gender, national origin, age, disability, handicap, veteran status, marital status, military status, sexual orientation, genetic information, gender identity or expression, parental status, or other legally protected characteristics or conduct.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care