Service Technician

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

For more information, please visit .The primary responsibilities of this position include, but are not limited to; servicing, repairing, cleaning, and maintaining Video Gaming Terminals (VGT), Redemption Terminals (RT), Amusement devices/equipment, Automatic Teller Machines (ATM), Marketing devices/equipment, and other associated equipment as required. Service technicians will interact with other Accel Entertainment employees and personnel at partner locations. These interactions will promote teamwork and a positive customer experience.
** DUTIES AND RESPONSIBILITIES
*** Responds to service appointments in a timely matter in all types of weather and light conditions.
* Conducts wellness checks at locations to ensure Accel Entertainment equipment is clean and serviceable.
* Uses computer and cell phone applications to perform duties and complete administrative tasks.
* Cleans, inspects, tests, and troubleshoots VGTs, RTs, Amusements, Standalone ATMs, and Marketing equipment. Performs repairs, adjusts, and/or replaces parts as necessary to keep equipment operating in optimal condition.
* Communicates with Accel Entertainment employees and customers to ensure minimum equipment down time and an optimal customer experience.
* Replenishes cash cassettes and coins in RTs, ATMs, and change machines.
* Completes hand pays with cash when required.
* Safeguards company property by following company policies and standard operating procedures.
* Manage vehicle inventory to ensure commonly used parts and tools are available when needed.
* Able to interpret VGT pay lines and rules, and able to explain them to customers.
* Uses hand tools to perform adjustments and/or replace parts on VGTs, RT, Amusement equipment, and Standalone ATMs.
* Able to use wiring diagrams to aid in troubleshooting VGTs, RTs, Amusement equipment, and Standalone ATMs. Uses multimeters, outlet testers, and cable testers to test for continuity and voltage.
* Follows procedures for parts control and ordering replacement parts.
* Completes all necessary documentation for device entry and in-house logs.
* Delivers equipment, funds, and supplies between company locations to other company locations, and customer locations, or to other technicians as needed.
* Restocks amusement supplies as needed.
* Follows policies and procedures for maintaining company assigned vehicles.
* Follows all Accel and IGB policies and procedures.
* Works full shift in assigned service territory.
* Performs other duties as required.
** QUALIFICATIONS
* ** Experience in Slot machine, VGT, Amusement, ATM service or in a related technical field desired
* Ability to understand and follow written and verbal instructions.
* Minimum 21 years of age
* Must possess a valid driver’s license.
* Mechanically inclined individual preferred
* Some PC or networking skills desired
* Must be able to lift and/or move heavy objects.
* Must be willing to work rotating, on-call, weekend and evening shifts including holidays.
* Must be able to obtain a terminal handler license.
* Capable of working independently or as part of a team
* Has the flexibility and willingness to work in an environment with…