Customer Service Representative

Job Title:
Customer Service Representative

Job Description

• Analyze critical safety event data and video from an in-vehicle system
• Determine safety event classifications and sub-classifications
• Implement applicable Fatigue Intervention Plan (FIP)
• Contact customers sites as required by FIP
• Coordinate with peer(s) to ensure consistent operation and application of event classifications
• Perform quality audits of event classifications per supervisor direction
• Facilitate the completion of tier 1 service tickets as required by supervisor

This position works on a rotating 15 week schedule. Every 15 weeks the schedule order resets. Half the weeks are 4 day, 12 hour days. The other half of the 15 week schedule is a 3 day, 12 hour day work week. (48 hour week or 36 hour week). Over the year the schedule averages out to work on average 38-39 hours a week.

• Strong verbal and written communication skills.
• Attention to detail.
• Excellent customer service skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.

• Previous experience with computer applications such as Microsoft Word and PowerPoint.
• High school diploma or GED preferred.
• 2-4 years of customer service-related experience required.

This is a Contract position based out of Peoria, IL.

The pay range for this position is $16.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Peoria, IL.

Final date to receive applications:
This position is anticipated to close on Jan 19, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.