Service Technology Consultant; Labor

Position: Service Technology Consultant (Labor)
** Career Area:
** Product Support
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  

Together, we are building a better world, so we can all enjoy living in it.

Our
** Product Support and Logistics Division (PSLD)
** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

The Global Service team enables a differentiated and superior customer service experience, resulting in sustainable and profitable services growth with a focus on safety, quality, and efficiency. The goal is to enable both dealer and customer service success by leveraging digital capabilities, technology, world-class training, and accurate service information to deliver the desired outcomes.

We are currently seeking a
** Service Technology Consultant (Labor)
** to join the Global Service Rebuilds team. You will have the responsibility to lead projects related to Caterpillar Recommended Labor, expand labor coverage that aligns with OLGA opportunities, develop Labor Study tools, coordinate with Product Groups on new products and implement process improvements. The successful candidate will serve as an experienced contributor to projects that are complex in nature, working with individuals and teams across global sites and Cat dealers.
** Additional Information:**
* *
* Location:

** Peoria, IL (United States)
* ** Required Travel:
** Less than 10% (Domestic + International)
* ** Relocation Assistance Offered:
** None
* ** US Work Sponsorship Offered:
** None
*
* What You Will Do:

** As a Service Technology Consultant, you will lead the development and management of Caterpillar’s Recommended Labor dashboard and serve as the trusted authority for labor hour recommendations for Service Options and Rebuilds. This role includes overseeing the lifecycle of labor tools used in labor time development and acting as the Labor Program Manager, coordinating with Product Groups on new products being introduced and the labor requirements needed.

Tasks will include:
• Develop and maintain Caterpillar Recommended Labor and Rebuild labor data in collaboration with Service Events & Insights.  
• Investigate and resolve discrepancies in labor hour analytics.  
• Lead projects defining rebuild programs and associated labor requirements.  
• Communicate effectively with stakeholders, peers, and dealer personnel.  
• Evaluate processes and implement lean improvements.  
• Drive process enhancements for labor development tools, including automation of labor time study data.  
• Coordinate with Product Groups to ensure accurate labor time study forecasts.  
• Serve as an internal and external labor subject matter expert.  
• Continuously expand knowledge of Caterpillar’s product line.
** What You Will Have (Basic Requirements):**•
** Technical Consulting:
** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal…