Service Technology Consultant; Labor

Service Technology Consultant (Labor) – Caterpillar Inc.

Location:

Peoria, IL (United States)
• Travel:
Less than 10% (Domestic + International)
• Relocation:
None
• US Work Sponsorship:
None

• Lead the development and management of Caterpillar’s Recommended Labor dashboard and serve as the trusted authority for labor hour recommendations for Service Options and Rebuilds.
• Oversee the lifecycle of labor tools used in labor time development and act as the Labor Program Manager, coordinating with Product Groups on new products and labor requirements.
• Lead projects related to Caterpillar Recommended Labor, expand labor coverage that aligns with OLGA opportunities, develop Labor Study tools, and implement process improvements.
• Collaborate with individuals and teams across global sites and Cat dealers to drive project success.
• Coordinate with Product Groups to ensure accurate labor time study forecasts.
• Serve as an internal and external labor subject matter expert and continuously expand knowledge of Caterpillar’s product line.
• Drive process enhancements for labor development tools, including automation of labor time study data.

What You Will Have (Basic Requirements)

• Technical Consulting:
  Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications:
  Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas and needs.
• Customer Focus:
  Knowledge of customer needs and satisfaction as primary considerations in decisions and ability to leverage that information for customized solutions.
• Strategic Thinking:
  Ability to think big-picture and apply organizational acumen to identify key success factors for the organization.

What Will Set You Apart (Top Candidates Will Have)

• Strong mechanical aptitude with knowledge of Cat machines and engines and systems (powertrain, hydraulic, electrical, cooling, fuel, brake, steering).
• Understanding of machine components such as engine, transmission, torque converter, driveline, axle, differential, final drive.
• Knowledge of Caterpillar machine and engine parts product structure and Reuse & Salvage Guidelines.
• Experience with Service Magazine Articles, Special Instructions, PIPs, PSPs; dealer service data, SMCS codes, and standard jobs.
• Experience reading and interpreting Caterpillar engineering prints; familiarity with SIS, RWA, EDS, NPR, HVC.
• Accuracy, attention to detail, analytical thinking, and strong decision-making skills.
• Knowledge of Caterpillar Upgrades & Retrofits and Cat Certified Rebuilds; understanding of Global Warranty and Cat Insurance Services.

What You Will Get

Through it all, we are one team – creating and delivering world-class components and solutions. Learn more about the Caterpillar Experience
.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to a reduced-carbon future. Our global dealer network provides exceptional value that helps customers succeed.

Compensation

Summary Pay Range: $ - $

Compensation and benefits offered may vary depending on location, job level, knowledge, skills, performance and experience. Salary is one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility; this is a summary list of benefits, including medical/dental/vision, PTO, 401(k), HSA/FSAs, health lifestyle programs, EAP, voluntary benefits, career development, incentive bonus, disability benefits, life insurance, parental leave, adoption benefits, tuition reimbursement, with applicability to part-time employees where noted.

This position requires working onsite five days a week. Visa Sponsorship is not available. Caterpillar offers many job opportunities outside of the U.S. via

Posting Dates

January 7, 2026 - January 21, 2026

Not ready to apply? Join our Talent Community. Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Additional Information

Re referrals increase your chances of interviewing. This description is provided for job posting purposes and may be subject to change.

Seniority level Not Applicable

Employment type Full-time

Job function Information Technology

Industries Construction and Machinery Manufacturing