Service Information Specialist
Job in
Peoria, Peoria County, Illinois, 61639, USA
Listed on 2026-01-09
Listing for:
Caterpillar Inc.
Full Time
position Listed on 2026-01-09
Job specializations:
-
Engineering
Manufacturing Engineer, Mechanical Engineer, Electrical Engineering
Job Description & How to Apply Below
/p>
b>Service Information Specialist – Product Support & Logistics Division – Caterpillar Inc. /b>
p> b>Location:Peoria, IL (United States) – Required travel up to 10% /b> p> b>Job Type: Full‑time – Onsite five days a week. /b> p> b>What You Will Do: /b> ul> li>Produce disassembly and assembly information that improves safety, efficiency, and profitability of dealer service operations. /li> li>Use the Caterpillar Authoring (ACM) system to develop and electronically author various service information types for global dealers and customers.
/li> li>Perform and document the disassembly and assembly of Caterpillar equipment. /li> li>Adhere to all safety and contamination‑control processes in the Caterpillar Mechanical Lab. /li> li>Conduct detailed research of engineering information and product service requirements. /li> li>Collaborate with Product Design/Support Engineers and other corporate resources. /li> li>Contribute to product groups to ensure accurate service information for each NPI program. /li> li>Photograph equipment or create graphics using 3‑D models for service information.
/li> /ul> p> b>Basic Requirements: /b> ul> li>Associate’s degree OR at least 5 years of experience servicing/repairing heavy equipment (acceptable in lieu of a degree). /li> li>Demonstrated customer focus and ability to deliver customized solutions. /li> li>Strong service‑excellence knowledge and effective communication skills. /li> li>Proven problem‑solving ability and relationship‑management skills. /li> li>Experience with service information development and authoring tools. /li> /ul> p> b>Top‑Candidate Advantages: /b> ul> li>3+ years servicing heavy equipment, preferably Caterpillar.
/li> li>Experience with SIS
2.0/SIS2GO and Caterpillar authoring/technical writing. /li> li>Team‑lead or mentoring experience. /li> li>Strong knowledge of Teamcenter Visualization / Creo. /li> li>Elevated education (Bachelor’s degree or higher) or Caterpillar Think Big/Bigger graduate. /li> /ul> p> b>Compensation: 79,800 – 119,760 annual base. /b> p> b>Benefits (summary): /b> ul> li>Medical, dental, and vision benefits. /li> li>Paid time off (Vacation, Holidays, Volunteer). /li> li>401(k) and HSA/FSAs.
/li> li>Health‑Lifestyle and Employee Assistance Programs. /li> li>Parental leave, adoption benefits, tuition reimbursement. /li> li>Incentive bonus and disability benefits. /li> li>Life insurance. /li> /ul> p> b>Legal & Equal Opportunity:
Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. All qualified applicants of any age are encouraged to apply. Any offer of employment is conditioned upon the successful completion of a drug screen. Visa sponsorship is not available for this position. /b> osting Dates:
January 5, 2026 – January 19, 2026 /p>#J-18808-Ljbffr
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