Service Information Specialist

** Career Area:
** Product Support
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  

Together, we are building a better world, so we can all enjoy living in it.

Our
** Product Support and Logistics Division (PSLD)
** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a
** Service Information Specialist
** at Caterpillar, you will develop, validate, and electronically author service information for delivery via the Service Information System (SIS) and SIS 2.0 to dealers and customers worldwide.
** Additional Information:**
* *
* Location:

** Peoria, IL (United States)
* ** Required Travel:
** Up to 10% (Domestic + International)
* ** Relocation Assistance Offered:
** None
* ** US Work Sponsorship Offered:
** None
*
* What You Will Do:

*
* • Produce Disassembly and assembly information that has a positive impact on safety, efficiency, and profitability of dealer service operations
• Utilize the Caterpillar Authoring (ACM) system to develop and electronically author a variety of service information types used to service Caterpillar equipment
• Perform and document the disassembly and assembly of Caterpillar equipment
• Comply with all safety and contamination control processes used in the Caterpillar Mechanical Lab
• Conduct complex research of engineering information and product service requirements in a timely and accurate manner
• Contact Product Design/Support Engineers and use of a variety of corporate systems and resources
• Collaborate with product groups to ensure accurate service information for each NPI program
• Photograph equipment and or create graphics using 3D models for service information
** What You Have (Basic Requirements):*
* • Education Requirement:
Associate’s degree OR at least 5 years of experience servicing/repairing heavy equipment (accepted in lieu of a degree)•
** Customer Focus:
** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
•
** Service Excellence:
** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
•
** Effective Communications:
** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
•
** Problem Solving:
** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
•
** Relationship Management:
** Knowledge of relationship management techniques; ability to…