Frontline Training Lead & Curriculum Architect

A prominent training consultancy in Peoria, IL, is seeking a Training Lead focused on developing effective training processes and curriculum. The candidate will identify training needs and lead training for a Digital Support/Contact Center Operation. Successful applicants will have 4+ years experience in contact centers and training curriculum development. This role requires excellent communication skills and collaboration within a team.

A degree is preferred but experience may substitute. The position will involve both remote and on-site work.
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